About the role

  • Business Development Representative supporting MCA's Data team in Chapel Hill, NC. Engaging with sales operations, customer interactions, and interdisciplinary collaboration.

Responsibilities

  • Supporting sales team with leads, order processing, and customer follow-up
  • Maintaining records of activities in CRM including leads, dates, notes, quotes, next steps, follow-up, etc.
  • Assisting with estimates and quotes
  • Communicating with prospects and customers to recommend potential products or services to the Sales team by collecting customer information and analyzing customer needs
  • Contributing to Sales team effort by accomplishing related tasks, as needed
  • Interfacing with other functions such as Fulfillment, Accounting, Service, and Operations to assist with smooth operation and delivery for customer satisfaction
  • Engaging in patient, professional communication with prospective clients, current customers, vendors, and team members
  • Building confidence and trust with leads, prospects, and customers over the phone

Requirements

  • 2+ years of experience in business-to-business customer service or sales operations
  • Excellent communication skills in writing, speaking, and listening including e-mail and phone communications with customers
  • Demonstrated ability to understand and successfully promote technical offerings and solution sets
  • Strong attention to detail for data entry and process ensuring accuracy and completeness for all actions
  • Excellent interpersonal skills including customer orientation and ability to adapt/respond to different types of personalities
  • Able to work well under pressure, and independently in an entrepreneurial, fast-paced environment
  • Strong initiative, integrity, detail-oriented, and ability to anticipate issues proactively
  • Proven track record of reliability and responsibility
  • Ability to organize and manage multiple projects/priorities simultaneously
  • Solid experience in Microsoft Office including Word, Excel, PowerPoint, Outlook, and Teams.

Benefits

  • Medical
  • Dental
  • Vision
  • 401K
  • PTO
  • Holiday Pay
  • Education Incentives

Job title

Business Development Representative

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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