Platform BD/Partnership Manager at ODK Media developing new distribution opportunities in Asian entertainment. Managing partner relationships and collaborating with internal teams for success.
About the role
- Manage customer relationships and credit oversight as a Relationship Manager at Allica Bank. Ensure strong credit monitoring and support established SMEs in the UK.
Responsibilities
- Managing in-life changes to lending facilities
- Monitoring credit risk and identifying early warning signs
- Supporting customers while protecting the bank’s position
- Driving process improvements as we continue to scale
- Own complex borrower requests (e.g. restructures, security changes, loan modifications)
- Engage directly with customers to understand and assess requests
- Work closely with underwriting and relationship teams on credit decisions
- Ensure consistent processes and high-quality documentation
- Review and triage Early Warning Indicator (EWI) alerts
- Identify emerging risks and take appropriate action
- Manage pre-watchlist accounts and support remediation strategies
- Deliver great customer outcomes aligned to Consumer Duty and TCF
- Work collaboratively across relationship, underwriting, and collections teams
- Engage with broker-introduced customers in line with agreements
- Help build and embed scalable processes for in-life lending
- Develop meaningful MI and reporting for oversight and planning
- Identify trends and drive improvements across credit and workflow
- Contribute to continuous improvement as the team evolves
Requirements
- A strong understanding of SME/commercial lending and in-life credit risk monitoring, including interpreting early warning indicators and identifying emerging credit deterioration
- Customer-focused mindset, balanced with risk discipline able to support customers early while protecting the Bank’s position and escalating when required
- Strong judgement and ability to prioritise effectively in a fast-moving environment, while maintaining robust controls and good documentation standards
- Proven ability to build and embed processes, MI, and ways of working, and to drive continuous improvement across cross-functional stakeholders
- Confident communicator who can engage internal stakeholders and customers professionally, sensitively, and with a strong focus on fair outcomes
- Comfortable working with imperfect data and evolving processes, with the ability to create structure, clarity and governance as the model matures
Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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