Account Manager acquiring leads and managing family care connections for marta in Berlin/Bonn. Focus on customer support and relationship management for families and care personnel.
Responsibilities
Acquire warm leads and support families
Conduct consultations in response to incoming customer requests
Independently manage the customer base
Maintain regular contact with families and assist during changes in care arrangements
Provide constructive feedback to optimize internal processes and the customer experience
Requirements
Winning mindset: willingness to learn quickly and go the extra mile
Ideally trained as a qualified nurse or holding a degree in social work, health management, or a comparable field
Enjoy making phone calls and persuade with charm and authenticity
German at C2 level is required
Benefits
27 days of vacation per year
Modern office in the heart of Berlin
Home office policy: work from home up to two days per week
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