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About the role
- Lead OEM homologations and act as the primary Customer Success contact for automakers. Drive product feedback, customizations, SLA governance and dealership network adoption.
Responsibilities
- Management of Approvals and New Business: Lead the end-to-end process for approving Mobato with new automakers.
- Map the technical, legal and commercial requirements of each manufacturer to ensure compliance.
- OEM Focal Point and Customer Success: Act as the official channel of communication for automakers that are already approved.
- Ensure that automaker expectations are aligned with Mobato's delivery.
- Monitor implementation status across each brand's dealership network, intervening in critical cases to ensure successful adoption.
- Product Evolution and Roadmap: Collect strategic feedback from automakers to influence Mobato's product roadmap.
- Identify opportunities for customizations or new modules that address a brand's specific needs (e.g., integration with the automaker’s proprietary systems).
- Keep automakers informed about platform innovations and new features.
- Internal Alignment and Support: Orchestrate corporate-level support for automakers, ensuring that SLAs are met.
- Conduct alignment meetings with automakers to present performance indicators (KPIs) and ROI.
Requirements
- Experience in the automotive industry, preferably in After-sales, Dealership Network or Automotive Technology.
- Relationship Building: Able to establish and maintain relationships with managers and executives at automakers.
- Technical Knowledge: Understanding of after-sales processes and workflows. Proficiency with technology tools.
- Negotiation Skills: Ability to conduct complex negotiations and manage long-term contracts.
- Languages: Advanced English (essential for interfacing with automakers’ global headquarters).
Benefits
- On-site cafeteria — Breakfast and Lunch
- Discount on our products
- Sesc membership/benefits (corporate agreement)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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