Emergency Department Administrative Officer providing high - quality administrative support within a dynamic healthcare team. Engaging with diverse patients and supporting medical staff in a fast - paced environment.
About the role
- ITSM Administrator at Bulletproof responsible for optimizing ITSM environment and workflows across the organization. Engage in platform ownership, solution architecture, and operational engineering.
Responsibilities
- Own and administer the Halo platform as the central operational system.
- Consolidate workflows and features previously spread across multiple internal systems.
- Streamline processes to create a unified and efficient operational experience.
- Design scalable workflows, data structures, and automation within Halo.
- Define and maintain standards for configuration, data governance, and documentation.
- Translate business requirements into functional, maintainable platform capabilities.
- Build and optimize workflow automation to reduce manual effort.
- Improve request, change, asset, and service processes through configuration and scripting.
- Enhance user experience through forms, dashboards, and self-service components.
- Gather requirements, prioritize enhancements, and maintain a platform roadmap.
- Lead testing, release planning, and rollout of new features or changes.
- Configure and maintain contract, subscription, and billing workflows within Halo.
- Support reporting, reconciliations, and recurring processes.
- Build and maintain integrations between Halo and other internal systems.
- Establish governance for platform access, configuration, and auditability.
- Develop training materials and deliver platform onboarding for internal teams.
- Provide Tier 3 support for complex system or workflow issues.
Requirements
- Hands-on experience administering ITSM platforms (Halo ITSM experience strongly preferred; Autotask, ServiceNow, Connectwise, or similar considered).
- Solid understanding of ITIL principles and IT service management processes.
- Hands-on experience to build workflow automation, system integrations, and reporting tools.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills to collaborate across technical and non-technical teams.
- Ownership mindset to translate business requirements into platform capabilities.
- Familiarity with Microsoft ecosystem (Entra ID, Intune, Defender) and enterprise SaaS integrations (preferred).
- Experience with API-based integrations and data management (preferred).
- Knowledge of compliance frameworks (SOC2, ISO/IEC 20000) and security best practices (preferred).
- Certifications such as ITIL Foundation, Halo Administrator, or equivalent are a plus (preferred).
Benefits
- Comprehensive Health, Dental, and Vision Insurance
- Optional Health 100% Employer Paid Health and Dental Plan
- Vacation Time
- RRSP Savings Plan with 100% match up to 3% of your salary
- Annual Discretionary Bonus
- Anniversary Reward Bonus
- Educational Assistance Program
- Additional Mental Health Benefits through our Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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