Salesforce Marketing Cloud Administrator managing platform administration, campaign execution, and data integrity for global marketing technology team. Collaborating with stakeholders for best practices and innovation in marketing automation.
About the role
- ITSM Administrator at Bulletproof responsible for optimizing ITSM environment and workflows across the organization. Engage in platform ownership, solution architecture, and operational engineering.
Responsibilities
- Own and administer the Halo platform as the central operational system.
- Consolidate workflows and features previously spread across multiple internal systems.
- Streamline processes to create a unified and efficient operational experience.
- Design scalable workflows, data structures, and automation within Halo.
- Define and maintain standards for configuration, data governance, and documentation.
- Translate business requirements into functional, maintainable platform capabilities.
- Build and optimize workflow automation to reduce manual effort.
- Improve request, change, asset, and service processes through configuration and scripting.
- Enhance user experience through forms, dashboards, and self-service components.
- Gather requirements, prioritize enhancements, and maintain a platform roadmap.
- Lead testing, release planning, and rollout of new features or changes.
- Configure and maintain contract, subscription, and billing workflows within Halo.
- Support reporting, reconciliations, and recurring processes.
- Build and maintain integrations between Halo and other internal systems.
- Establish governance for platform access, configuration, and auditability.
- Develop training materials and deliver platform onboarding for internal teams.
- Provide Tier 3 support for complex system or workflow issues.
Requirements
- Hands-on experience administering ITSM platforms (Halo ITSM experience strongly preferred; Autotask, ServiceNow, Connectwise, or similar considered).
- Solid understanding of ITIL principles and IT service management processes.
- Hands-on experience to build workflow automation, system integrations, and reporting tools.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills to collaborate across technical and non-technical teams.
- Ownership mindset to translate business requirements into platform capabilities.
- Familiarity with Microsoft ecosystem (Entra ID, Intune, Defender) and enterprise SaaS integrations (preferred).
- Experience with API-based integrations and data management (preferred).
- Knowledge of compliance frameworks (SOC2, ISO/IEC 20000) and security best practices (preferred).
- Certifications such as ITIL Foundation, Halo Administrator, or equivalent are a plus (preferred).
Benefits
- Comprehensive Health, Dental, and Vision Insurance
- Optional Health 100% Employer Paid Health and Dental Plan
- Vacation Time
- RRSP Savings Plan with 100% match up to 3% of your salary
- Annual Discretionary Bonus
- Anniversary Reward Bonus
- Educational Assistance Program
- Additional Mental Health Benefits through our Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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