Customer Care Specialist ensuring a seamless setup and excellent experience for clients at MakiPeople. Collaborating across teams to enhance workflows and customer satisfaction.
About the role
- IT Support Specialist providing first-level support to technical issues for ~1,400 employees. Collaborating on software and hardware troubleshooting, ensuring service level agreements are met.
Responsibilities
- You are responsible for 1st-level support for all employees.
- You provide remote and on-site support (in-house) — no field service work.
- You receive requests and incident reports, analyze problems and resolve them independently — or escalate to 2nd-level support when necessary.
- In dispatching, you triage tickets and forward them to the appropriate departments.
- You manage your tickets independently in the ticketing system, adhering to Service Level Agreements (SLAs) and internal processes.
- With clever and sustainable solutions, you actively contribute to high colleague satisfaction.
Requirements
- Work experience in an IT environment, ideally in support or end-user support
- Good knowledge of Windows 10/11, Microsoft 365, client hardware, and ideally SharePoint
- Enjoy direct contact with colleagues — by phone, chat or on-site
- Structured, solution-oriented way of working and strong team spirit
- Very good German language skills; English skills are an advantage
- Completed IT training or equivalent professional experience — career changers are welcome!
Benefits
- Competitive pay
- Holiday bonus and Christmas bonus
- Mobile/remote working
- 30 vacation days plus Christmas Eve and New Year’s Eve
- Flextime and flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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