Teamleiter/in Kundensupport at Vaudoise Insurance in Zug, Switzerland. Engage in customer support, team leadership, and sales assistance in a hybrid work environment.
About the role
- IT Support Specialist providing first-level support to technical issues for ~1,400 employees. Collaborating on software and hardware troubleshooting, ensuring service level agreements are met.
Responsibilities
- You are responsible for 1st-level support for all employees.
- You provide remote and on-site support (in-house) — no field service work.
- You receive requests and incident reports, analyze problems and resolve them independently — or escalate to 2nd-level support when necessary.
- In dispatching, you triage tickets and forward them to the appropriate departments.
- You manage your tickets independently in the ticketing system, adhering to Service Level Agreements (SLAs) and internal processes.
- With clever and sustainable solutions, you actively contribute to high colleague satisfaction.
Requirements
- Work experience in an IT environment, ideally in support or end-user support
- Good knowledge of Windows 10/11, Microsoft 365, client hardware, and ideally SharePoint
- Enjoy direct contact with colleagues — by phone, chat or on-site
- Structured, solution-oriented way of working and strong team spirit
- Very good German language skills; English skills are an advantage
- Completed IT training or equivalent professional experience — career changers are welcome!
Benefits
- Competitive pay
- Holiday bonus and Christmas bonus
- Mobile/remote working
- 30 vacation days plus Christmas Eve and New Year’s Eve
- Flextime and flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Experience Intern supporting Atlantic Union Bank’s CX team with data analysis, reporting, and process improvement. Gaining hands - on experience in customer sentiment and complaint management.
Customer Service Specialist managing product and service inquiries over phone and email at Fokus Ski. Collaborating with teams to resolve customer issues and improve service quality.
Internship in Customer Service at Arjo providing administrative support and customer assistance in a healthcare environment. Work closely with teams for efficient service delivery in Rome, Italy.
Product Support Specialist for Stryker's Joint Replacement business in Scotland. Promoting Hip and Knee products and providing clinical support to customers during surgeries.
Product Support Specialist providing clinical support for Stryker's Joint Replacement products in Iberia. Responsible for training, servicing and collaborating with healthcare professionals in the region.
Clinical Support Specialist working with Philips healthcare technology. Delivering education and clinical consultancy services to enhance customer satisfaction and system performance.
Customer Service Representative supporting internal and external customers at ANDRITZ. Handling inquiries, quotes, and order processing in the Pulp & Paper Service department.
Customer Service Representative supporting sales cycle for internal and external customers in the Pulp & Paper Service area. Collaborating with various teams to manage orders, inquiries, and quotes.
Optical Assistant at Specsavers supporting customer interactions and booking eye tests. Gain professional training in a friendly team environment at the Redhill location.