Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Collections Manager at Brixmor overseeing account specialists and managing delinquent accounts for commercial real estate. Responsibilities include meetings, tenant disputes, and compliance monitoring.
Responsibilities
- Oversee a team of 5-6 Account Specialists responsible for the monitoring and collecting of accounts receivable balances for one or more of the Company’s regions
- Conduct monthly collection meetings with Regional Presidents to address delinquent accounts and tenant issues
- Review and monitor delinquent accounts, assist Account Specialists with resolution
- Proactively identify and resolve tenant disputes
- Recommend courses of action for delinquent tenants, including the need for reserves, litigation or other collections actions
- Oversee preparation and timely issuance of delinquency letters, default notices, and tenant fees
- Collaborate with legal counsel on litigation, bankruptcies, and payment plans
- Monitor compliance with Collection Department policies and procedures
- Supports overall Company culture of developing productive teams through leadership, training, developmental experiences, collaboration, feedback, and mentoring
- Responsible for staff training, appraisals, goal setting and issue resolution
- Other ad hoc requests from management as required
Requirements
- Minimum 2 years prior collections management experience, commercial real estate preferred
- Knowledge of Fair Debt Collection Act, state/federal collection laws, and collections methodology
- Proficiency in interpreting financial reports, lease documents, and regulations
- Proficient in MS Word, Excel, PowerPoint, and Outlook; JD Edwards experience is a plus
- Strong analytical, communication, and organizational skills
- Assertiveness and problem-solving skills to resolve issues effectively
- Self-starter with the ability to multi-task and prioritize competing requests
- Professional demeanor in all customer interactions
- Attention to detail and ability to handle sensitive, confidential information
Benefits
- Brixmor offers a hybrid work schedule (first three days of the week in the office, the balance remote optional)
- very competitive pay commensurate with background and responsibilities
- plus a benefits and perks package that supports career engagement, growth, good health and connection with teammates and our communities.
- EOE (Brixmor is an Equal Opportunity Employer)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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