Collections Officer managing delinquent portfolios for FleetPartners across Australia and New Zealand. Involves liaising with customers and stakeholders to reduce risk and delinquency.
About the role
- Collections Officer at Brighte building a platform for affordable and accessible energy resources. Engaging with customers to manage payment-related queries and ensure compliance with regulations.
Responsibilities
- Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.
- Collaborate with the Payment Solutions team to support customers in managing and resolving payment-related queries.
- Develop sound knowledge of Brighte’s products and relevant legislation for effective customer communication.
- Engage with customers to ensure their rights are protected and all regulatory obligations are met.
- Identify opportunities for process improvement and propose solutions to enhance customer experience.
Requirements
- Have high integrity and strong judgement ensuring our customer’s privacy is always protected
- A quick learner who is able to develop sound knowledge of Brighte’s products, our policies and relevant legislation
- You are a skilled problem solver and have experience with dispute resolution and negotiation skills
- Ability to work in a fast paced, high pressure, and dynamic environment meeting customer needs
- You are skilled at building and maintaining strong, long-lasting customer relationships
- A forward thinker who actively seeks opportunities and proposes continuous process improvement solutions
- Able to work autonomously with strong attention to detail
- Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The Anti-Money Laundering, and Version 1 June 2021 Counter-Terrorism Financing Act and Privacy Act; and National Consumer Credit Protection Act
- Experience with FinPower a bonus
Benefits
- Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
- Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
- Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
- We want our employees to share in Brighte’s success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
- Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
- End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
- Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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