Account Manager driving expansion revenue across RecordPoint's existing customer base in SaaS environment. Collaborating with Customer Experience to identify and close opportunities for compliance, security, and data governance.
About the role
- Digital Account Manager working with clients to implement and analyze online marketing campaigns. Fostering client relationships in a hybrid setting to drive business growth.
Responsibilities
- Working directly with clients to plan, forecast and implement online campaigns
- Regular reporting and presenting of campaign performance across multiple channels (e.g., PPC, SEO, Display & Social Media).
- Analyse campaign results and related data to identify opportunities.
- Work directly with the delivery teams to plan and deliver campaigns.
- Support and lead (where necessary) the delivery teams with performance forecasting.
- Lead in the management of day-to-day communications with the client.
- Ensure roadmaps are kept up to date and shared regularly with the client.
- Maintain a thorough understanding of your clients’ sector and market trends.
- Identifying the clients’ need for other services and up/cross-sell relevant.
- Maintaining the agency’s high client retention rate by developing and fostering long lasting client relationships.
- Manage monthly client billing, liaising with finance to ensure accuracy.
- Contribute to new business pitches, working with Account Director and delivery teams
Requirements
- Min 2 years’ experience in online marketing channels, particularly Paid Media & SEO.
- Highly motivated, undaunted by rewarding hard work and passionate about digital.
- Good knowledge of analytics.
- Proficient in Microsoft Office, particularly Excel and PowerPoint.
- Excellent persuasive written skills and a keen eye for detail.
- Impeccable project management skills.
- Able to work to deadlines and prioritise and manage time across multiple workstreams.
- Excellent interpersonal and communication skills.
- Experience of proactively identifying new business opportunities, problem solving and creative thinking.
- Confident at developing new relationships.
Benefits
- Dynamic working: To keep that work-life harmony in check, we're flexible on where and when you work
- Private medical insurance: To keep you fighting fit and give you and your family peace of mind.
- Income protection: We know it feels good to be covered, just in case.
- Calm Subscription: Now more than ever, it’s important to mind your mind!
- 25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
- Christmas closure: No need to save holiday days for the Christmas closure period. It's on us!
- Birthdays off: One extra day to celebrate your big day
- Summer hours: Between June and Aug we finish at 15.00 every Friday.
- Online coaching and mental health support: Unlimited via OpenUp
- Remote Working: Work abroad for up to one month a year.
- Performance & Salary: Reviewed twice a year for everyone.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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