Resource Planning Analyst focusing on sustainable forest management strategies. Collaborate for timberland operations optimizing planning, analysis, and financial insights.
About the role
- Atendente Corporativo em suporte técnico e atendimento ao cliente em tecnologia no Brasil. Proporciona auxílio em treinamento e monitoramento da equipe.
Responsibilities
- Realizar atendimento ao cliente interno e externo de forma remota por telefone, e-mail e demais canais de comunicação;
- Realizar análise de dados;
- Ser multiplicador de conhecimento, auxiliando no treinamento e desenvolvimento da equipe e atividades do setor;
- Realizar monitorias de atendimentos;
- Realizar acompanhamento e monitoria das filas de operação do setor;
- Prestar suporte ao coordenador em demandas técnicas, junto a equipe.
Requirements
- Experiência em suporte a usuários;
- Conhecimento na área de TI - hardware e software;
- Conhecimento de informática na perspectiva do usuário;
- Desejável conhecimento básico em Redes TCP/IP;
- Desejável conhecimento em estruturas Fibra;
- Desejável conhecimento em estruturas Rádio;
- Bom nível de contextualização formal em e-mail e atendimento telefônico;
- Estar cursando Redes de Computadores, Análise e Desenvolvimento de Sistemas e/ou áreas correlatas será um diferencial no processo seletivo
Benefits
- Profissionais com Deficiência e/ou Reabilitados, Seu Talento é Precioso para Nós!
- Ambiente de Crescimento: Relacionamento interpessoal valorizado, Determinação para atingir resultados.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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