Quality Manager in production technology ensuring compliance with ISO standards for global industrial projects. Involves analyzing deviations and improving quality management systems.
About the role
- Senior Manager of Workforce Management at TravelCenters of America modernizing labor planning across retail, restaurants, and service operations. Leading teams and improving workforce practices in a hybrid role.
Responsibilities
- Lead TA’s enterprise Workforce Management strategy and execution across 270+ retail, restaurant, truck service, and site operations
- Ensure safety is embedded in all labor planning, deployment, and system optimization decisions
- Improve forecasting accuracy, scheduling efficiency, and labor utilization through data-driven workforce planning
- Guide and develop the WFM team, fostering strong capability in analytics, planning, and continuous improvement
- Partner with Operations, Finance, People & Culture, Hospitality, Truck Service, Safety, and Technology to align labor plans with business goals, budgets, and demand patterns
- Advance WFM technology, system configuration, and labor models, ensuring critical updates drive meaningful operational impact
- Drive large-scale optimization projects focused on improving labor management systems and processes, ensuring alignment with business priorities and resource allocation
- Use historical data and operational trends to recommend strategic actions that strengthen labor deployment and performance
- Provide clear reporting and insights to senior leadership, serving as a key point of contact for WFM strategy and results
- Champion change management, ensuring smooth adoption of new tools and processes across the national network
- Mentor and develop the Workforce Management Manager and wider team, fostering a culture of innovation, collaboration, and continuous learning
Requirements
- 10+ years in Workforce Management, Operations Strategy, or Labor Planning in a large, national, multi-unit operation (retail, hospitality, travel centers, trucking, restaurants)
- Experience leading WFM teams and scaling processes across distributed operations
- Strong forecasting, scheduling, and WFM systems expertise
- Confident working with senior leaders and field operators
- Data-driven, clear communicator, and comfortable navigating transformation
- Ability to adapt to rapid changes and drive innovation in multi-site workforce planning at scale
- Experience with Lean Six Sigma (LSS), process improvement or project management methodologies is helpful
Benefits
- paid vacation depending on your years of relevant industry experience ranging from 120 – 240 hours of vacation per year for full time employees (60 - 240 hours for part time employees)
- 9 paid holidays per year
- 2 personal choice holidays
- parental leave policy offering up to 8 weeks’ paid leave for the birth or adoption of a child
- discretionary annual bonus program
- long-term incentive program
- generous retirement benefits including a 401k matching program
- pension for eligible employees
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