GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
About the role
- Lead, coach, and develop a team of Customer Success Managers to exceed customer satisfaction, retention, and growth goals.
- Define and implement scalable customer success strategies aligned with company goals.
- Oversee customer lifecycle management, including onboarding, adoption, renewal, and expansion.
- Identify and recommend improvements to customer success processes, tools, and systems.
- Act as an escalation point for high-impact customer issues and ensure timely resolution.
Requirements
- 3+ years of direct people management experience in a Customer Success or Account Management role.
- 5+ years of experience in Customer Success, preferably in a SaaS or technology-driven environment.
- Proven track record of improving customer retention, satisfaction, and team performance.
- Excellent communication, leadership, and interpersonal skills.
- Skilled in setting and communicating expectations, mediating, and resolving issues within a team environment.
- Analytical mindset with the ability to interpret data and translate insights into action.
Benefits
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life insurance programs
- Disability insurance programs
- Paid time off
- Unpaid time away from work
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
PE
PeripassCustomer Success Manager
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.
Data Analyst specializing in CRM focusing on strategic data segmentation and collaboration across teams at Omie, a technology company.
AD
AdtailMid-level CRM Analyst
Analista de CRM role at Adtail, a digital marketing agency enhancing customer interaction and satisfaction. Responsible for data analysis and customer onboarding strategies to improve performance.
AM
Amcham-BrasilJunior Customer Success Analyst
Customer Success Analyst managing B2B client relationships, ensuring success for various companies. Requires bilingual communication and flexibility for hybrid work.
Internship in Sales & Customer Success supporting event partnerships at Höme in Berlin. Engaging with partners, managing contacts, and enhancing customer success initiatives.
PI
PipedriveCustomer Success Manager
Customer Success Manager serving as trusted advisor for Pipedrive's strategic accounts. Responsible for onboarding, retention, and upsell opportunities within customer portfolios.
MO
MoBerriesCustomer Success Manager
Customer Success Manager assisting with onboarding for clients of SaaS company. Focusing on customer satisfaction and conducting training webinars while managing feedback.
VI
VitalSourceCustomer Success Specialist
Customer Success Specialist enhancing student experience at VitalSource Technologies. Supporting campus partnerships with training, reporting, and customer engagement activities.
IN
Insider.Customer Success Manager
Customer Success Manager responsible for client relationships across Spain, Italy, and Portugal. Join a B2B SaaS company transforming customer experience with AI technology.