Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
About the role
- Senior Manager, Customer Success leading the team at Boeing to improve customer retention and satisfaction. Responsible for developing strategies, processes, and team performance management for aviation customers.
Responsibilities
- Lead, coach, and develop a team of Customer Success Managers to exceed customer satisfaction, retention, and growth goals.
- Define and implement scalable customer success strategies aligned with company goals.
- Oversee customer lifecycle management, including onboarding, adoption, renewal, and expansion.
- Identify and recommend improvements to customer success processes, tools, and systems.
- Act as an escalation point for high-impact customer issues and ensure timely resolution.
Requirements
- 3+ years of direct people management experience in a Customer Success or Account Management role.
- 5+ years of experience in Customer Success, preferably in a SaaS or technology-driven environment.
- Proven track record of improving customer retention, satisfaction, and team performance.
- Excellent communication, leadership, and interpersonal skills.
- Skilled in setting and communicating expectations, mediating, and resolving issues within a team environment.
- Analytical mindset with the ability to interpret data and translate insights into action.
Benefits
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life insurance programs
- Disability insurance programs
- Paid time off
- Unpaid time away from work
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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