Client Success Director leading and developing Maven's SMB Client Success segment. Responsible for client experience, revenue retention, and ensuring growth and scalability.
About the role
- Senior Manager, Customer Success leading the team at Boeing to improve customer retention and satisfaction. Responsible for developing strategies, processes, and team performance management for aviation customers.
Responsibilities
- Lead, coach, and develop a team of Customer Success Managers to exceed customer satisfaction, retention, and growth goals.
- Define and implement scalable customer success strategies aligned with company goals.
- Oversee customer lifecycle management, including onboarding, adoption, renewal, and expansion.
- Identify and recommend improvements to customer success processes, tools, and systems.
- Act as an escalation point for high-impact customer issues and ensure timely resolution.
Requirements
- 3+ years of direct people management experience in a Customer Success or Account Management role.
- 5+ years of experience in Customer Success, preferably in a SaaS or technology-driven environment.
- Proven track record of improving customer retention, satisfaction, and team performance.
- Excellent communication, leadership, and interpersonal skills.
- Skilled in setting and communicating expectations, mediating, and resolving issues within a team environment.
- Analytical mindset with the ability to interpret data and translate insights into action.
Benefits
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life insurance programs
- Disability insurance programs
- Paid time off
- Unpaid time away from work
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager working with private hospitals to facilitate the adoption of AI - driven health data solutions. Responsible for client engagement and retention strategies across a large user base.
Intern in Customer Success Management at GreenPocket, a smart energy startup. Engaging in projects to improve customer satisfaction and user experience.
Specialist in Tableau building advanced dashboards for decision - making using integrated data. Requires 3+ years of Tableau experience and proficiency in data visualization and analytics.
CRM Analyst creating customer segmentation and insights to optimize marketing campaigns. Working at Pernambucanas in a hybrid model to enhance customer satisfaction.
Customer Success Manager at Homebot assisting customers in leveraging the platform for retention and growth. Building long - term relationships with enterprise clients and managing key accounts.
Customer Success Manager at IMAIOS ensuring the successful onboarding and use of medical e - learning solutions for B2B clients in healthcare. Focused on relationship management and client satisfaction.
Leads operational service excellence for high - value global customers at Digital Realty. Acts as a trusted advisor, ensuring customer health and long - term partnership.
Customer Success Manager responsible for client relationships and onboarding for amber's AI search platform. Focusing on customer retention and upselling strategies within a hybrid work model.
Leading the strategy for client retention and expansion at BONIFIQ. Focus on transforming clients into strategic partners through data intelligence and loyalty consulting.