Supervisor de Operações CS responsible for leading teams and optimizing processes in B2B/B2C contexts at Happy Gestão. Engaging with clients and enhancing customer success strategies.
About the role
- Backoffice Analyst overseeing performance indicators and managing supplier relationships at Banco Bmg. Focus on financial operations and process efficiency in São Paulo.
Responsibilities
- Monitor and analyze key card performance indicators;
- Monitor the efficiency of delivered statements;
- Execute activities related to card/statement results;
- Monitor supplier/vendor SLAs;
- Build management reports and periodic monitoring dashboards;
- Identify indicator variances and opportunities, and propose action plans to management;
- Track targets and propose initiatives and campaigns to drive results;
Requirements
- Experience with financial and analytical routines;
- Practical knowledge in vendor management;
- Analytical skills and strong Excel proficiency (intermediate to advanced);
- Good communication, organized, and consultative approach;
- Bachelor's degree completed;
- Availability to work in a hybrid model at our office on Av. Juscelino Kubitschek in São Paulo.
Benefits
- Health plan with no monthly fee + Telemedicine;
- Dental plan with no monthly fee;
- Meal and food vouchers;
- Life insurance;
- Funeral assistance;
- Private pension plan;
- Competitive annual variable compensation (bonus);
- PPR - Results Participation Program;
- Único Skill (free education benefit);
- Bicycle parking and locker rooms;
- Childcare assistance;
- Internet allowance;
- Well-being programs;
- On-site clinic;
- Pregnancy support program;
- Extended maternity and paternity leave;
- Copay exemption for pregnant employees and babies up to 1 year old;
- Personalized baby kit;
- Dr. BMG – Telepsychology + Telemedicine + Nutritionist + Nurse and Physical Educator, available to dependents;
- PAP - Financial, legal and psychological advisory program;
- Gympass/Wellhub - Discounted gym access;
- Pharmacy discount agreement;
- Fresh fruit provided daily;
- Birthday day off;
- Flexible dress code;
- Hybrid work model.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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