Operations Analyst responsible for delivering accurate post - settlement wire investigations support. Analyzing and resolving issues within financial lives at Bank of America.
GA
Hybrid Supervisor de Operações, B2B/B2C
Posted 23 hours ago
About the role
- Supervisor de Operações CS responsible for leading teams and optimizing processes in B2B/B2C contexts at Happy Gestão. Engaging with clients and enhancing customer success strategies.
Responsibilities
- Liderar o time de CS (B2B e B2C), garantindo performance e desenvolvimento;
- Planejar e acompanhar projetos, controlando prazos, entregas e recursos;
- Estruturar e otimizar processos de CS (onboarding, jornada e playbooks);
- Garantir a excelência na experiência do cliente e relacionamento com contas estratégicas;
- Monitorar KPIs (NPS, CSAT, churn, engajamento) e implementar melhorias;
- Atuar na retenção e expansão de receita (upsell e cross-sell);
- Conduzir reuniões com clientes e diretoria, atuando como ponte entre áreas.
Requirements
- Ensino superior completo;
- Experiência com gestão de equipes e Customer Success;
- Vivência com indicadores e gestão de performance;
- Experiência com projetos e relacionamento com clientes;
- Perfil analítico, comunicativo e orientado a resultados.
Benefits
- Ifood Benefícios
- Day off aniversário
- Wellhub
- Modelo híbrido de trabalho.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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