Flight Operations Mechanic performing operational checkouts and inspections on aircraft in Berkeley, MO. Support includes maintenance, troubleshooting, and repairs of various systems.
About the role
- Customer service role providing efficient support in freight forwarding operations at DSV. Handling customer inquiries through various channels in Shanghai.
Responsibilities
- Provide excellent, efficient and high-quality service to customer
- Responsible for daily business learning and follow-up to ensure compliance
- Follow local SOPs with shippers/consignees for the business
- Handle customer inquiry via phone, e-mail and face to face meeting
- Carry out approved proposed improvement / changes on procedures
- Prepare customers’ statistics and reports upon request
Requirements
- Fluent in Mandarin and English
- Experience in freight forwarding operations
- Familiarity with local SOPs
- Strong communication and customer service skills
- Ability to handle multiple tasks simultaneously
- Basic knowledge of shipping documents and procedures
Benefits
- Excellent, efficient and high-quality service to customer
- Daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures
- Follow local SOPs with shippers/consignees for the business
- Provide quotations of charges to shippers/consignees
- Handle customer inquiry via phone, e-mail and face to face meeting
- Check and verify documents to ensure compliance with DSV internal standards
- Execute the shipment booking by following the SOP and quotation
- Inform supervisors of any irregularities or problems that require assistance
- Handle customers’ inquiries, complaints, claims follow up
- Prepare customers’ statistics and reports upon request
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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