Field Delivery Manager at Johnson Controls leading teams in fire suppression engineering. Overseeing performance, compliance, and customer relationships across various sites.
About the role
- Renewals Manager responsible for contract renewals across client portfolios. Collaborating with teams to ensure timely and effective renewal execution in a SaaS environment.
Responsibilities
- Own the end-to-end renewal lifecycle for assigned accounts, including forecasting, outreach, negotiation, and execution
- Proactively manage renewal timelines to ensure on-time contract completion and minimize churn
- Identify renewal risks early and partner with internal teams to develop mitigation strategies
- Lead renewal discussions with clients, including pricing, contract terms, and scope changes.
- Collaborate with Client Success Managers to align renewal strategy with client health, usage, and value realization.
- Partner with Sales on expansion, upsell, or cross-sell opportunities identified during the renewal process.
- Maintain accurate renewal forecasts and pipeline visibility.
- Track renewal performance, churn, and retention metrics and report trends to leadership.
- Ensure renewal data is accurate in CRM and other revenue systems.
- Work closely with Finance, Legal, and Operations to support contract execution and compliance.
- Align with Revenue Operations on process improvements and tooling.
- Contribute to continuous improvement of renewal playbooks, templates, and workflows.
Requirements
- 3–6+ years of experience in renewals, account management, client success, or revenue operations.
- Experience in a SaaS, technology, or subscription-based business preferred.
- Strong commercial acumen with experience handling pricing and contract conversations.
- Proven ability to manage multiple renewal cycles and deadlines simultaneously.
- Comfort working cross-functionally and influencing without direct authority.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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