Blue Mantis is a security-first, IT solutions and services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud.
Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation.
Blue Mantis partners with more than 1,500 leading mid-market and enterprise organizations in a multitude of vertical industries.

Blue Mantis

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network-engineer

Blue Mantis is a versatile IT solutions company specializing in optimizing IT environments for cost efficiency and security. They provide managed services, cybersecurity and risk management, cloud solutions, carrier services, networking, and datacenter modernization. With expertise across multiple industries including finance, healthcare, public sector, and manufacturing, Blue Mantis tailors its services to fit the unique needs of its clients. Their aim is to drive digital transformation and foster innovation while prioritizing employee productivity and business growth. Blue Mantis also emphasizes the importance of creating modern workspaces and enhancing developer experiences. Their broad capabilities and strategic focus make them a valuable partner in navigating complex IT landscapes.

Blue Mantis is a security-first, IT solutions and services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,500 leading mid-market and enterprise organizations in a multitude of vertical industries.

• Take the lead in supporting a large and important customer environment.
• Lend expertise to a diverse portfolio of smaller customers and teammates as needed.
• Leverage deep knowledge of networking technologies including Cisco, HPE, and Dell switches, as well as SonicWall, Fortinet, Meraki and Palo Alto firewalls, to manage, troubleshoot, and optimize mission-critical networks.
• Contribute to documentation and process improvement initiatives, helping to elevate service delivery.
• Travel locally to customer sites for support, upgrades, and emergency situations as required. Reliable transportation is a must.
• Thrive in high-pressure environments and tackle complex technical challenges.

Senior Network Engineer

Senior Network Engineer in Boston, supporting enterprise environments for a dynamic team. Leading network management, troubleshooting, and optimization with customer-facing responsibilities.

system-administrator

• Serve as the escalation point for Help Desk issues, resolving complex technical problems across Mac and Windows platforms.
• Administer, configure, and support Mac environments, including system upgrades, security policies, and user management.
• Manage and maintain MDM solutions, particularly JAMF for Mac and Microsoft Intune for Windows devices.
• Support and maintain Microsoft Windows operating systems and Microsoft Office applications for end users.
• Oversee privileged access management to ensure secure and compliant access to critical systems and data.
• Manage hardware and software inventory, ensuring assets are tracked, updated, and compliant with company policies.
• Provide on-premise and remote technical support to staff, troubleshooting hardware, software, and network issues as needed.
• Lead technical tasks and projects, collaborating with peers to deliver solutions on time and within scope.
• Stay current with emerging technologies and demonstrate the ability to quickly learn and apply new skills.
• Participate in audit processes.
• Foster mentorship with teammates.

Systems Administrator

Systems Administrator with expertise in IT systems for Mac and Windows environments. Providing support and leading technical projects in a hybrid setup.

customer-success-manager

• The CSM plays a pivotal role in delivering exceptional Customer Experience for Blue Mantis customers
• Ensures a smooth end-to-end journey of Blue Mantis services
• Champions outcome-focused relationships, promotes operational maturity across Blue Mantis and its service partners
• Leverages the full breadth of the company’s capabilities to meet evolving customer needs
• Engages operationally with clients and drives creative problem-solving
• Responsible for high levels of Net Promoter Score (NPS) and maximizing Net Retention among customers
• Handles prioritization, escalation management, and resolution of contract and operational issues for their assigned customers

IT Customer Success Manager

Customer Success Manager ensuring exceptional customer experiences for Blue Mantis services. Engaging with clients and collaborating across teams to drive operational maturity and customer advocacy.

• Take the lead in supporting a large and important customer environment.
• Lend expertise to a diverse portfolio of smaller customers and teammates as needed.
• Manage, troubleshoot, and optimize mission-critical networks.
• Contribute to documentation and process improvement initiatives.
• Provide timely updates and clear communication to stakeholders during incidents and maintenance activities.
• Participate in an on-call rotation to provide 24/7 network support when needed.

Senior Network Engineer leading support for critical customer environments while optimizing diverse networks. Seeking candidates in the greater Boston area.

Blue Mantis

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4 jobs found

Senior Network Engineer

Blue Mantis

Systems Administrator

Blue Mantis

IT Customer Success Manager

Blue Mantis

Senior Network Engineer

Blue Mantis