About the role

Senior Network Engineer managing complex network solutions and incident response for enterprise clients. Position requires local support in the Boston area with a strong focus on customer satisfaction.

Responsibilities

Incident Response and Troubleshooting: Quickly assess and resolve network-related incidents, ensuring minimal disruption to operations.
Conduct root cause analysis (RCA) and implement preventive measures to avoid recurrence.
Proactive Network Maintenance: Perform firmware updates, patches, and upgrades across all network devices.
Monitor network health and performance, identifying and addressing potential issues proactively.
Documentation and Process Improvement: Create and maintain detailed documentation, including Standard Operating Procedures (SOPs) and technical diagrams.
Develop runbooks to streamline troubleshooting and resolution processes.
Communication and Collaboration: Provide timely updates and clear communication to stakeholders during incidents and maintenance activities.
Collaborate with cross-functional teams to ensure seamless integration of network services.
On-Call Support: Participate in an on-call rotation to provide 24/7 network support when needed.

Minimum 7–10 years of experience in network engineering roles, with a focus on enterprise-scale environments.
Proven track record in incident management, RCA, and delivering network solutions under tight deadlines.
Experience with firmware updates, patch management, and hardware lifecycle management.
Technical Skills:
- Switching and Routing: Expertise in Cisco, HP and Dell switches, with a solid understanding of VLANs, trunking and spanning tree.
- Firewalls: Hands-on experience with SonicWALL, Fortinet, Meraki and Palo Alto firewalls, including policy configuration, troubleshooting, high availability and optimization.
- Wireless and Cloud Networking: Experience with Cisco and Meraki Wireless.
- Load Balancing: Proficiency with physical and virtual F5 load balancers, including configuration and troubleshooting.
- Monitoring: Familiarity with network monitoring tools (SolarWinds).
Certifications (Preferred): Cisco Certified Network Professional (CCNP) or equivalent.

Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.