System Administrator responsible for managing user IT infrastructure reliability and performance. Collaborating with teams for system support and maintenance in a mixed environment.
About the role
- Systems Administrator with expertise in IT systems for Mac and Windows environments. Providing support and leading technical projects in a hybrid setup.
Responsibilities
- Serve as the escalation point for Help Desk issues, resolving complex technical problems across Mac and Windows platforms.
- Administer, configure, and support Mac environments, including system upgrades, security policies, and user management.
- Manage and maintain MDM solutions, particularly JAMF for Mac and Microsoft Intune for Windows devices.
- Support and maintain Microsoft Windows operating systems and Microsoft Office applications for end users.
- Oversee privileged access management to ensure secure and compliant access to critical systems and data.
- Manage hardware and software inventory, ensuring assets are tracked, updated, and compliant with company policies.
- Provide on-premise and remote technical support to staff, troubleshooting hardware, software, and network issues as needed.
- Lead technical tasks and projects, collaborating with peers to deliver solutions on time and within scope.
- Stay current with emerging technologies and demonstrate the ability to quickly learn and apply new skills.
- Participate in audit processes.
- Foster mentorship with teammates.
Requirements
- Proficiency in both Mac (macOS) and Windows environments, including system administration and user support as well as imaging systems.
- Advanced knowledge and support for Azure/Microsoft EntraID/M365.
- Networking experience.
- Hands-on experience with MDM solutions, specifically JAMF and Microsoft Intune.
- Strong knowledge of Microsoft Office Suite and troubleshooting techniques.
- Familiarity with privileged access management tools and best practices.
- Experience with inventory management systems and asset tracking procedures.
- Ability to provide high-quality support in both on-premises and remote office settings.
- Demonstrated aptitude for quickly learning new technologies and procedures.
- Excellent communication, collaboration, and project leadership skills.
- Ability to support physical infrastructure (some heavy lifting may be required).
- Some travel required as needed to support company events.
- Relevant IT certifications (e.g., JAMF, Microsoft, CompTIA) are a plus.
- Experience in a multi-site or hybrid work environment.
- Strong organizational skills and attention to detail.
- Ability to enact upon high level of urgency and accountability for the organization.
- Ability to manage changing priorities.
Benefits
- Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
- We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
- Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job.
- This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.
- Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.
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