IT Specialist delivering technical support and troubleshooting for employees in a hospitality environment. Collaborating with the IT team on new technology rollouts and system upgrades.
About the role
- Facilities Helpdesk Manager driving Estates and Facilities operations at Blue Cross. Overseeing helpdesk coordination, team management, and service compliance in a hybrid role.
Responsibilities
- Coordinate both reactive works and planned preventative maintenance, ensuring requests are triaged effectively.
- Resolve urgent issues swiftly, and communicate service disruptions clearly to stakeholders.
- Line-manage and empower a team of two Facilities Administrators.
- Act as the crucial bridge between clinical, retail, and rehoming site teams and external contractors.
- Manage our CAFM system to log and track jobs, analyze data to identify recurring trends, and produce reports.
- Work closely with the Health & Safety team to ensure spaces remain secure and compliant.
Requirements
- Experience of managing or coordinating a facilities helpdesk or similar service function.
- Working knowledge of CAFM or comparable service management systems.
- Experience of managing external contractors and monitoring performance against SLAs.
- Understanding of health and safety requirements.
- Experience of using data and reporting to manage workload, performance, or budgets.
- Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity.
- Experience of supporting facilities budgets or cost tracking.
- Knowledge of statutory compliance and planned preventative maintenance processes.
- Experience working within a multi-site environment (Desirable).
- Experience working within a charity, healthcare, veterinary or care related environment (Desirable).
Benefits
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
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