Senior Standby Letter of Credit Specialist managing complex standby letter of credit transactions for clients. Collaborating with internal teams to ensure compliance and precise handling of the LC lifecycle.
About the role
- IT Help Desk Technician II providing technical support for end-users at BKF Engineers. Troubleshooting complex issues and mentoring junior staff in IT processes and systems.
Responsibilities
- Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking for end-users.
- Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving routine requests independently while taking ownership of more complex problems and escalating when appropriate.
- Oversee the installation, configuration, and upgrading of systems, applications, and peripherals.
- Develop and maintain documentation for IT processes, procedures, and troubleshooting guides.
- Monitor and manage help desk ticketing system to ensure timely responses and resolutions.
- Mentor and train junior help desk staff in best practices and technologies.
- Implement and assist in IT projects including installations, upgrades, and migrations.
- Stay up-to-date with the latest technologies to efficiently support users and enhance systems.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field preferred; relevant work experience will be considered.
- 2-4 years of experience in IT support or help desk environments.
- Strong troubleshooting skills with experience in diagnosing and resolving technical problems.
- Proficient in Windows OS, Microsoft Office applications, and network protocols.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Experience in mentoring or training junior staff is a plus.
- Willingness to work flexible hours when necessary to assist with critical issues.
- **Physical Demands:**
- Must be able to frequently talk, listen, and operate IT devices; occasional lifting of equipment up to 50 pounds may be required.
- **Work Conditions:**
- The IT Help Desk Technician II will work primarily in an office environment, supporting a range of users; travel to other locations may be necessary to provide on-site support. Standard office hours with occasional off-hours support may be required during major incidents or system upgrades.
Benefits
- Competitive salaries, end of year bonuses, profit sharing, and 401k.
- Medical, Dental, and Vision Benefits
- Generous vacation and sick time packages.
- 8 Paid Holidays.
- Flexible schedules.
- Education reimbursement, Paid annual dues for professional and societal organizations.
- BKF offers competitive and award-winning benefits and perks. To learn more click here.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Technology Solution Consultant aligned as an Enterprise Architect at Workday. Engaging customers and leading discussions on foundational technology and AI architecture.
IT Manager overseeing Power Apps development for clients in Tucson, AZ. Guiding development teams to improve operational efficiency and deliver high - quality applications.
Business Unit Manager overseeing operations, sales, and accounting in commercial HVAC services. Ensuring safety, managing performance, and driving profitability for the business unit.
IT Support Specialist providing first line support to computer equipment in manufacturing environments. Responsible for hardware and software issues and maintaining support ticket system.
IT Administrator Intern assisting FunPlus in Lisbon providing IT solutions for gaming industry. Supporting colleagues with tech issues and coordinating IT activities for offices.
IT Specialist managing end - user devices across European markets at Mindler. Focused on improving IT environment and supporting hardware, software, and compliance tasks in Stockholm.
Customer Support for Internet Operators assisting users by phone and resolving basic technical issues. Hybrid role with initial training in Barcelona.
IT Manager responsible for IT operations and acting as Data Protection Officer at Qualysoft, an IT consulting firm.
IT Manager overseeing the design and delivery of enterprise infrastructure services across cloud and data centers. Leading a team to ensure scalable platforms for project execution and business continuity.