Hybrid IT Help Desk Technician I – Temporary Position

at BKF Engineers

• Job title: IT Help Desk Technician I – Temporary Position
• Job type: Full Time
• Experience level: Junior
• Salary: $23 - $30 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Pleasanton, United States

About the role

• IT Help Desk Technician providing front-line support for IT issues at BKF Engineers. Responsible for maintaining technology infrastructure and assisting users with hardware and software problems.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and deploy computer systems, peripherals, and software applications.
• Assist users with application issues, and guide them in utilizing software effectively.
• Maintain inventory of IT equipment and ensure proper software licensing.
• Document, track, and manage support requests in the help desk ticketing system.
• Provide basic IT training to staff on new technologies.
• Collaborate with senior IT staff on the resolution of more complex issues.
• Assist with IT projects and initiatives as assigned.

Requirements

• Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered.
• 1-2 years of experience in an IT support or help desk role.
• Basic knowledge of computer hardware, software, and networking.
• Familiarity with Windows OS and Microsoft Office applications.
• Excellent communication skills with a strong customer service orientation.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to work independently and within a team environment.
• Availability to work in the office and assist during emergencies or after hours as needed.
• Physical Demands: Must be able to regularly talk, hear, and operate various IT devices. Occasional lifting of equipment up to 40 pounds may be required.
• Work Conditions: The IT Help Desk Technician will primarily work in an office environment with frequent travel to other office locations to assist with technical support. Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades.

Benefits

• The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly.
• This is a temporary position with an anticipated duration of six months. Benefits will not be available for this position beyond those required in the state of California.
• BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies.