Enterprise Architect at Sword creating enterprise - wide architecture solutions for the energy sector. Balancing strategy and delivery in a hybrid work environment.
About the role
- IT Specialist providing onsite and hybrid support at Fermion’s Hanko production site. Focus on IT and OT support in pharmaceutical environments ensuring compliance and reliability.
Responsibilities
- Provide first-level IT and OT support for hardware, software, and network issues via phone, email, chat, and in-person (walk-in support).
- Troubleshoot and resolve laptops, desktops, mobile devices, printers, and other IT assets.
- Support IT and OT infrastructure in an industrial setting, including lab equipment.
- Document and track incidents, service requests, and resolutions in an ITSM tool
- Set up and maintain new user accounts and groups, access rights, and permissions following security policies.
- Provide guidance and prepare IT policies, cybersecurity best practices, and data protection compliance.
- Escalate complex issues to second- and third-line support teams while maintaining ownership of the user experience.
- Support onboarding/offboarding by provisioning IT equipment and access.
- Manage system configuration, enhancement and life cycle.
- Technical documentation and testing.
- IT Support in production: Hanko, Oulu and Espoo Fermion.
- IT Support in laboratories: Hanko and Oulu.
- Contribute to continuous improvement by identifying and proposing solutions for recurring issues.
Requirements
- Technical Proficiency: Windows, macOS, Microsoft 365, Active Directory, VPN, remote desktop tools, and enterprise applications.
- Customer-first mentality: Excellent communication, problem-solving, and interpersonal skills to assist users in a professional and patient manner.
- Adaptability & Proactiveness: Ability to work independently and handle onsite support requests in a dynamic environment.
- ITIL Framework: Familiarity with incident, problem, and change management processes.
- 2-5 years of experience in an IT Service Desk role, including walk-in support.
- Prior experience in pharmaceutical, chemical, or manufacturing industries.
- Certifications such as ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.
Benefits
- Support key IT projects and processes in Information Management and business areas
- Develop your skills in the field of IT operations and development.
- Develop your skills and experience in the global pharmaceutical organization
- Ensure the business continuity by providing digital and compliant systems based on business needs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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