IT Engineer at Supermicro providing installation and IT infrastructure support for hardware and software solutions. Collaborating with global teams on various IT operational needs in the organization.
About the role
- Senior IT Support Specialist providing advanced support for IT services in the distribution transformer industry. Collaborating with teams to enhance stability, security, and performance of IT solutions.
Responsibilities
- Serve as an escalation point for complex technical issues across hardware, software, identity, and network services
- Own Tier 2/3 tickets end-to-end
- Lead troubleshooting efforts and root-cause analysis (RCA) for recurring or high-impact incidents
- Mentor junior IT support staff
- Manage and optimize Service Desk workflows, documentation, and reporting
- Support and maintain enterprise endpoint and collaboration services (Windows, Microsoft 365, etc.)
- Administer identity and access services in alignment with security and compliance
- Collaborate with infrastructure and cybersecurity teams
- Participate in IT projects (upgrades, migrations, rollouts)
- Develop and maintain technical documentation (SOPs, user guides)
- Maintain asset, configuration, and lifecycle management practices
- Support after-hours or on-call activities
Requirements
- Bachelor’s degree in IT/Computer Science (or equivalent experience)
- Typically 4–6+ years in IT support/systems/endpoint engineering
- Advanced Windows/Microsoft 365 and endpoint troubleshooting skills
- Working knowledge of identity/access (AD/Azure AD/Entra concepts)
- Experience with endpoint management/deployment tools (e.g., Intune, MECM, or NinjaOne)
- Familiarity with ITIL-aligned incident/problem/change practices and ticketing systems
- Strong documentation skills to analyze trends and implement process improvements
- Strong customer service and communication skills
- Ability to explain technical issues clearly and lead cross-functional efforts
- Excellent organization and prioritization skills
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Support Officer providing technical assistance to end users at Macmahon. Responsible for resolving incidents and maintaining IT services within the company.
IT Specialist providing onsite and hybrid support at Fermion’s Hanko production site. Focus on IT and OT support in pharmaceutical environments ensuring compliance and reliability.
Enterprise Architect at Sword creating enterprise - wide architecture solutions for the energy sector. Balancing strategy and delivery in a hybrid work environment.
IT Manager managing IT systems and a small team at Momentum Group. Ensuring email deliverability and domain security while supporting internal and external outreach.
IT Help Desk Technician providing front - line support for IT issues at BKF Engineers. Responsible for maintaining technology infrastructure and assisting users with hardware and software problems.
IT Operations Manager focusing on security and compliance for IT operations at fintech startup. Managing device security and corporate IT across Berlin office with hybrid work setup.
Systems Management Specialist at Kyndryl, managing customers' IT infrastructure and optimizing systems. Collaborate on innovative tech solutions while providing expert technical support.
Software Engineering Technical Specialist at Kyndryl developing solutions in Security, Systems, Databases, and Networking Solutions. Provide technical leadership and mentor engineers in scalable software design and implementation.
IT Manager establishing and leading IT function within Simucube, a technology leader in sim racing. Driving IT initiatives and collaborations to support business growth and success.