Managing Consultant leading a team for a federal healthcare integrity initiative. Advising on ACA program requirements and guiding state education for healthcare markets.
About the role
- Technical Customer Support Specialist liaising with users to troubleshoot technical issues at Flightradar24. Engaging with apps, data, and engineering teams to improve user experience.
Responsibilities
- Provide high-quality support via email and other digital channels to Flightradar24’s global users
- Troubleshoot technical issues related to: Website functionality, iOS and Android apps, User accounts and subscriptions, Payment and billing
- Investigate and reproduce reported bugs, clearly document findings for the product and engineering teams
- Identify trends in incoming tickets and proactively suggest improvements
- Collaborate cross-functionally with product and engineering teams
- Contribute to internal documentation and support center content
- Maintain fast response times and high customer satisfaction
- Respond to user feedback posted in app store reviews and on our community forum
Requirements
- Several years of experience in customer support, ideally within a SaaS, technology, or subscription-based business.
- Strong technical troubleshooting skills (web, mobile apps, user accounts)
- Ability to understand logs, error messages, and browser/app behavior
- Familiarity with iOS/Android ecosystems and app store processes
- Understanding of web technologies (HTTP, browsers, caching, etc.)
- You have a keen interest in technology and, preferably, a particular enthusiasm for aviation (knowing the difference between an A320 and a 737 is brag-worthy here)
- Experience working with ticketing systems (e.g., Freshdesk or similar)
- Excellent communication skills in English both written and spoken
- Strong analytical and problem-solving skills
- You are comfortable handling multiple inquiries simultaneously, ensuring a high volume of requests are resolved swiftly and thoroughly
Benefits
- Flexible and social work environment with free beverages, fruit, and snacks
- Opportunity to impact a service with millions of end users from all around the world
- Modern office in the heart of beautiful downtown Stockholm, Sweden
- Being part of a diverse team with 30+ nationalities and 5 continents represented
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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