IT Specialist providing onsite and hybrid support at Fermion’s Hanko production site. Focus on IT and OT support in pharmaceutical environments ensuring compliance and reliability.
About the role
- IT Support Officer providing technical assistance to end users at Macmahon. Responsible for resolving incidents and maintaining IT services within the company.
Responsibilities
- Be the first point of contact and assist end users (employees, alliance members, contractors and stakeholders) to maximise the confidentiality, integrity and availability of Macmahon’s technology services.
- Resolve incidents and complete service requests, escalating high priority issues to specialised support groups as required.
- Maintain ongoing communications with end users to provide updates, verify resolution and improve satisfaction with Macmahon’s technology services.
- Diagnose and resolve computer hardware issues, software malfunctions, printer, or peripheral issues.
- IT onboarding activities such as PC imaging, initial user setup, account creation and administration.
- Maintenance and co-ordination of IT assets.
- Assist in planning and executing IT projects including implementation of new technology solutions, infrastructure changes, and software deployment.
Requirements
- Diploma / Degree in Information Technology or related discipline.
- 2 – 3 years of experience in technical support/service desk role.
- Experience with Windows Server, Microsoft Office 365, Azure Active Directory, MS Exchange, and supporting Windows 10/11.
- Strong knowledge of IP addressing, firewalls, Remote Desktop.
- Experience with supporting AV/Meeting rooms and mobile device management (MDM).
- Microsoft certifications will be highly regarded.
Benefits
- Dedicated lifestyle, financial and mental health support.
- Salary sacrifice options for flights, vehicles, airport parking and so much more.
- Access to a wide range of employee discounts with Macmahon retail, vehicle, insurance, and banking partners.
- Ongoing career development opportunities to “Challenge. Develop. Grow”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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