IT Support Officer providing technical assistance to end users at Macmahon. Responsible for resolving incidents and maintaining IT services within the company.
About the role
- IT Engineer at Supermicro providing installation and IT infrastructure support for hardware and software solutions. Collaborating with global teams on various IT operational needs in the organization.
Responsibilities
- Provide installation, configuration, and ongoing support for hardware devices, including PCs, tablets, mobile devices, printers, and other specialized equipment.
- Provide software support and local IT infrastructure services to ensure stable operation of office systems and applications.
- Perform troubleshooting and technical support for end-user computing environments.
- Provide IT support for various operational environments across the organization.
- Collaborate with cross-region IT teams to support global IT operations.
- Participate in backup and redundancy planning and management.
- Assist in IT project planning and execution.
- Create and maintain IT SOP documentation to standardize operational processes.
- Support IT systems and devices used by different departments.
- Perform other tasks assigned by supervisors.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
- At least 2–3 years of experience in IT support, Helpdesk services, or IT infrastructure operations.
- Familiar with Windows operating systems and common office productivity software.
- Experience in troubleshooting hardware, software, network connectivity, and end-user computing environments.
- Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and LAN connectivity.
- Experience supporting enterprise systems, IT service management platforms, or ticketing systems is preferred.
- Strong problem-solving and troubleshooting skills.
- Good communication and interpersonal skills.
- Ability to prioritize tasks and respond to technical issues in a timely manner.
Benefits
- Professional development opportunities
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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