Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
About the role
- Accounts Receivable / Collections Specialist managing customer accounts for a B2B SaaS company. Focus on timely collections and maintaining cash flow with strong collaboration across teams.
Responsibilities
- Generate and send customer invoices, track incoming payments, and record receipts
- Monitor accounts receivable aging and proactively follow up on overdue balances via phone, email, or other communication channels
- Investigate and resolve billing discrepancies, payment disputes, and customer questions in a professional manner
- Develop and maintain accurate payment and collection documentation in accounting systems
- Work with internal teams (sales, customer service, finance) to reconcile accounts and ensure clear communication with customers
- Prepare reports on outstanding accounts, collection activities, and trends to support leadership decisions
Requirements
- 2+ years of experience in accounts receivable, collections, or a related finance function
- Strong communication skills with the ability to interact professionally with customers and internal partners
- Detail-oriented with good organizational skills and the ability to manage multiple priorities
- Comfort using accounting or ERP systems and Microsoft Office (Excel, Outlook)
- College degree in accounting, finance, or business is a plus but not required.
Benefits
- Competitive compensation and benefits package including paid time off
- Medical, dental, 401k, vision and equity benefits
- Opportunities for growth and professional development
- Collaborative, creative environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Late Stage Collections Specialist negotiating loan repayments and advising borrowers on options for Carrington Mortgage Services. Handling diverse loan servicing functions with a focus on compliance and customer support.
Late Stage Collections Specialist I at Carrington Mortgage Services counseling borrowers on loan modification and collections. Responsible for managing calls and providing alternatives for borrowers in financial distress.
Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
Credit Analyst supporting credit and collections processes at Bridgestone. Focusing on compliance and collaboration with internal teams to improve outcomes.
Credit Analyst supporting credit and collections processes at Bridgestone. Collaborating with internal teams to ensure compliance and improve processes while maintaining customer accounts.
Credit Analyst supporting credit and collections processes for Bridgestone's East Region teams. Maintaining compliance and collaboration with internal teams in a hybrid work environment.
Credit Analyst supporting collections processes at Bridgestone. Collaborating with internal teams and analyzing credit histories for decision - making.
Chargé(e) de Crédit et Recouvrement role at Ravago focusing on client credit analysis and proactive debt recovery actions. Significant responsibilities in managing financial health through structured credit follow - up.
Collections Representative I managing past - due accounts at Canon Financial Services in a hybrid role. Responsible for customer service and maximizing account resolution within the required timeframe.