Medical Secretary managing patient reception and clerical support in busy primary care office. Responsible for appointment scheduling, records management, and patient communication.
Responsibilities
Greet patients in person and over the phone in a courteous and professional manner
Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
Register new patients and update existing patient information
Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
Process insurance information and verify eligibility
Collect co-pays and process payments
Maintain organized and confidential patient records
Prepare and manage correspondence, reports, and medical documents
Coordinate referrals to specialists and follow up on authorizations
Support medical staff with administrative tasks as needed
Maintain a clean and welcoming front desk and waiting area
Requirements
High school graduate
Minimum of one year’s experience as a medical assistant in a medical practice environment desirable
Certification as a medical assistant desirable
Graduate of accredited secretarial training school preferred
Knowledge of medical terminology, word processing equipment
Two years of experience in a busy medical practice setting
Working knowledge of insurance regulations and form completion
Must be certified in CPR
Excellent communication and interpersonal skills
Effective telephone manner and ability to communicate with patients, physicians, and other professional staff
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