IT Operations Manager overseeing IT service delivery across Biffa Group. Leading a technical team to ensure efficient infrastructure and compliance with IT governance policies and strategies.
Responsibilities
Develop, plan, and optimise IT infrastructure with a focus on Azure, maintaining legacy systems and migrating where appropriate.
Strengthen incident and problem management processes with robust communication and escalation frameworks.
Implement talent management and career development plans aligned with group-wide initiatives.
Lead and develop a high-performing technical team, ensuring optimal utilisation, productivity, and adherence to project management standards.
Scope, plan, and deliver infrastructure projects within agreed timelines and budgets.
Ensure compliance with infrastructure, security, and Azure strategies, as well as all IT governance policies.
Monitor and report on system performance, availability, and capacity, including Azure demand forecasting.
Test and maintain service continuity plans to meet defined RPO and RTO recovery targets.
Drive continuous improvement across all supported services, including post-integration M&A projects.
Requirements
Extensive IT experience in management or architecture roles.
Certified in Azure and Security, with proven project management expertise.
Strong background in Azure design, solution delivery, and security management.
Proven ability to lead, motivate, and mentor high-performing technical teams.
Demonstrated commercial acumen, with experience in budget management and aligning IT initiatives to business strategy.
Excellent communication, negotiation, and stakeholder management skills across technical and non-technical audiences.
Highly proactive, dependable, and capable of working effectively with minimal supervision.
Willingness to travel as required to support project delivery and organisational success.
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