General Manager overseeing operations at Worldwide Flight Services in Houston, Texas. Responsible for managing personnel, optimizing resources, and ensuring compliance with policies and regulations.
About the role
- Networks Manager at United Therapeutics leading network engineering team for high-quality services. Ensuring compliance with processes and operational frameworks within a global network infrastructure.
Responsibilities
- Lead and develop a high‑performing team of network engineers to deliver reliable, secure, and high‑quality network services across the enterprise of United Therapeutics' largescale, highly available global network infrastructure
- Ensure the Network Services team complies with established processes, operational frameworks, architectural standards, and enterprise network strategies
- Translate enterprise technology strategy into actionable network‑focused execution plans for the team, ensuring clarity and alignment
- Contribute to IT Infrastructure strategic planning, including network roadmaps, capacity forecasting, and long‑term architectural development
- Manage direct reports, including training, goal setting, coaching, performance evaluations, and career development; support recruitment efforts as needed
- Define, measure, and report on network‑centric Key Performance Indicators (KPIs) to track service reliability, performance, and team delivery
- Oversee the successful execution of network projects, ensuring accurate forecasting, on‑time delivery, budget adherence, and smooth transition into operations
- Direct and participate in the design, implementation, and operational management of enterprise network systems within a multi‑tier, highly available global environment
- Establish and enforce processes that ensure network platforms and solutions meet qualification, validation, compliance, and regulatory requirements
- Identify and lead automation and orchestration initiatives for network operations across cloud and on‑premises environments
- Manage the deployment, modernization, and lifecycle of United Therapeutics’ next‑generation network infrastructure, including data center, cloud, and WAN/LAN environments
- Ensure the implementation and maintenance of network security standards, baselines, and operational guidelines in alignment with cybersecurity programs
- Lead efforts to optimize, right‑size, and maintain network infrastructure components based on performance analysis, business requirements, and lifecycle management needs
- Establish and maintain network‑related incident, problem, change, and knowledge management processes aligned with enterprise ITSM practices
- Ensure timely and effective team response to network incidents and service-impacting events within agreed service levels (SLAs/SLOs)
- Support troubleshooting efforts across business-managed and IT-managed services, including SaaS, IaaS, and PaaS solutions when network components are involved
- Lead network performance and capacity management processes to ensure reliability, scalability, and preparedness for future demand
- Participate in the on-call rotation and support after-hours network changes, cutovers, and service launches as required
- Maintain network compliance with Disaster Recovery (DR) and Business Continuity (BC) program standards
- Ensure all network systems remain compliant with the IT Infrastructure Qualification Program
Requirements
- Bachelor’s Degree in computer science, information systems, or other related field
- 8+ years of experience in enterprise-level infrastructure engineering experience
- 5+ years of experience working in an IT senior or Team Lead role
- Demonstrates a strong commitment to delivering an exceptional end‑user experience and maintaining high network service quality across the organization
- Champions network automation, orchestration, and scalable architectures to improve efficiency, reliability, and operational consistency
- Effectively manages multiple simultaneous initiatives, projects, and operational priorities, making sound decisions on time allocation and resource management
- Brings hands‑on leadership experience with enterprise-class technologies including Palo Alto firewalls, Microsoft Azure networking, Cisco and Meraki platforms, and SD‑WAN solutions
Benefits
- medical / dental / vision / prescription coverage
- employee wellness resources
- savings plans (401k and ESPP)
- paid time off & paid parental leave benefits
- disability benefits
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