Hybrid Workplace Experience Manager – Strategic Initiatives

at BetterUp

• Job title: Workplace Experience Manager – Strategic Initiatives
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $130,000 - $180,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Workplace Experience Manager at BetterUp overseeing San Francisco hub operations and driving workplace strategy. Leading HR initiatives and managing cross-functional projects in a dynamic environment.

Responsibilities

• Serve as the day-to-day owner of the San Francisco hub, ensuring a seamless, safe, and high-quality employee and guest experience.
• Oversee daily workplace operations including space readiness, front-of-house support, vendor coordination, events, and real-time issue resolution.
• Act as the primary point of accountability for the SF hub—anticipating needs, resolving problems quickly, and continuously improving the experience.
• Lead workplace logistics related to hybrid work, in-office programming, leadership on-site needs, and executive meetings.
• Own workplace health, safety, and compliance for the hub, partnering with Legal, People, and external vendors to meet local and company standards.
• Manage local vendors and service partners; ensure service levels, budgets, and contracts are met.
• Partner closely with regional and global counterparts to ensure consistency while adapting to local needs.
• Own and evolve the long-term Workplace Experience and hub strategy, balancing employee experience, cost discipline, scalability, and risk management.
• Directly manage Workplace Experience Specialists in international locations, including London and Austin, providing clear priorities, coaching, and performance management.
• Establish operating standards, playbooks, and shared ways of working across hubs to ensure a consistent global experience while allowing for local nuance.
• Lead workplace-related programs such as space planning, moves, expansions, hub model evolution, and vendor transitions across regions.
• Translate strategy into executable plans with clear milestones, risks, dependencies, and success metrics.
• Use data, employee insights, and on-the-ground feedback to inform decisions and continuously refine the workplace model.
• Lead cross-functional HR initiatives beyond workplace, partnering with Total Rewards, HR Operations, People Systems, Finance, IT, and Legal.
• Bring structure and momentum to complex, ambiguous projects—owning planning, prioritization, execution, and communication.
• Balance project delivery with ongoing workplace operations, ensuring neither is compromised.
• Act as a trusted execution partner to HR leadership, surfacing tradeoffs, risks, and recommendations.
• Own strategic vendor relationships tied to workplace and HR initiatives, including contract negotiation, renewals, and performance management.
• Manage workplace and program budgets with strong cost discipline and transparency.
• Build strong relationships with senior leaders and cross-functional partners; communicate clearly and decisively at all levels.
• Champion the use of AI, automation, and modern tools to streamline workplace and HR workflows.
• Improve reporting, forecasting, and decision-making through better data, tooling, and dashboards.
• Reduce manual effort while increasing consistency, insight, and scalability across workplace and HR programs.

Requirements

• 8–12+ years of experience in Workplace Experience, HR Operations, Program Management, or similar operational leadership roles
• Hands-on experience owning a physical workplace or hub, ideally in a hybrid or high-growth environment
• Proven people management experience, including leading distributed or multi-site teams
• Strong project management skills with a track record of delivering complex work in ambiguous environments
• Experience managing vendors, budgets, space planning, and health & safety considerations
• Comfort being visible, present, and accountable for outcomes—not just planning
• Excellent communication skills and strong executive presence
• Experience managing leased offices, co-working spaces, or third-party office providers
• Strong knowledge of U.S. health and safety regulations; familiarity with U.K. and EU standards preferred
• Demonstrated success driving vendor negotiations, cost optimization, and service-level management
• Data-driven mindset with experience using analytics (preferably AI-assisted) to inform decisions
• Ability to travel 15–20% for onsite support in U.S. and international hubs
• Comfort adopting AI tools for automation, reporting, documentation, and workflow efficiency
• Familiarity with workplace tech (Google Suite, Envoy, WeWork systems, Grubhub, and similar platforms)

Benefits

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• All federal/statutory holidays observed
• 4 BetterUp Inner Workdays
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution