Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Manager of Backoffice at Best Egg managing a team responsible for customer issue resolution. Overseeing lien filings, quality management, and efficiency creation in a tech-enabled financial platform.
Responsibilities
- Manage the daily business workflow with the team and assist in creating efficiencies
- Scheduling and workforce management
- Recruitment and interviewing
- New hire and ongoing training
- Quality monitoring and coaching
- Account audits and root cause analysis
- Complaint handling and customer escalations
- Performance reviews and development
Requirements
- Bachelor’s Degree preferred
- 2+ years of Customer Service, Collections &/or Call-Center experience
- 2+ years of experience in a similar Backoffice role
- People &/or project management experience
- Excellent written, oral and presentation skills
- Proven track record of innovation, clever problem solving, and high-quality
- Strong organization and prioritization skills
- Must embrace change and thrive in an evolving department
Benefits
- Pre-tax and post-tax retirement savings plans with a competitive company matching program
- Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays
- Multiple health care plans to choose from, including dental and vision options
- Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
- Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
- Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!
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