Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Analista de Gestão de Terceiros acting as operational support for CSMs and engaging suppliers for strategic insights. Focused on risk management and communication.
Responsibilities
- Strategic support to CSMs
- Supplier/vendor engagement
- Relationship management and success
- Intelligence monitoring using CRM (HubSpot)
- Creation of strategic presentations and clear reports
- Internal collaboration between clients and support teams
Requirements
- Knowledge of labor law
- Familiarity with GRT (Work Risk Management)
- Experience with CRM and support tools (HubSpot and Movidesk)
- Analytical skills
- Intermediate Excel
- Communication and networking
- Active listening and empathy
- Problem solving
- Adaptability
Benefits
- Access to Swile benefits card for food and meals
- Health insurance (extendable to eligible dependents)
- Dental plan
- Life insurance
- Discounts at gyms and other partner networks for physical activities, mindfulness, therapy, nutrition, and sleep quality
- Access to the Moodar platform for online psychotherapy
- Birthday day off
- Commuting assistance for office travel (Swile Mobility)
- Home office allowance for remote work
- Training programs and career development framework
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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