Hybrid Third-Party Management Analyst – Customer Success

Posted 3 days ago

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About the role

  • Analista de Gestão de Terceiros acting as operational support for CSMs and engaging suppliers for strategic insights. Focused on risk management and communication.

Responsibilities

  • Strategic support to CSMs
  • Supplier/vendor engagement
  • Relationship management and success
  • Intelligence monitoring using CRM (HubSpot)
  • Creation of strategic presentations and clear reports
  • Internal collaboration between clients and support teams

Requirements

  • Knowledge of labor law
  • Familiarity with GRT (Work Risk Management)
  • Experience with CRM and support tools (HubSpot and Movidesk)
  • Analytical skills
  • Intermediate Excel
  • Communication and networking
  • Active listening and empathy
  • Problem solving
  • Adaptability

Benefits

  • Access to Swile benefits card for food and meals
  • Health insurance (extendable to eligible dependents)
  • Dental plan
  • Life insurance
  • Discounts at gyms and other partner networks for physical activities, mindfulness, therapy, nutrition, and sleep quality
  • Access to the Moodar platform for online psychotherapy
  • Birthday day off
  • Commuting assistance for office travel (Swile Mobility)
  • Home office allowance for remote work
  • Training programs and career development framework

Job title

Third-Party Management Analyst – Customer Success

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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