Hybrid Team Lead Customer Guidance, User Experience

at Bergzeit

• Job title: Team Lead Customer Guidance, User Experience
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Otterfing, Germany

About the role

• Leading Customer Guidance Team to enhance digital consultation quality and optimize the customer journey. Collaborating cross-functionally while identifying and evaluating new technologies.

Responsibilities

• You provide functional and disciplinary leadership for the five-person Customer Guidance team.
• You are responsible for the strategic development of digital advisory quality across the customer journey.
• You continuously optimize the customer journey and the onsite experience together with your team.
• You manage our content cross-functionally and set quality standards.
• You identify and evaluate new technologies, particularly in AI, automation, personalization and segmentation.
• You consolidate relevant insights through active collaboration with internal stakeholders.
• You drive continuous change processes within the team.

Requirements

• You hold a degree in Marketing, E‑Commerce or a comparable qualification.
• You have at least 3–5 years of professional experience in digital consulting, customer guidance, project management and leadership.
• You have an agile leadership style and the drive to further develop your team.
• You work in a structured, analytical, reliable and self‑directed manner.
• You have a strong affinity for outdoor and mountain sports and the relevant product range.
• You possess solid sales and advisory know‑how.
• You have knowledge of UX design and bring research expertise.
• You have excellent German language skills (written and spoken) and good English skills.
• You are confident using MS Office.
• You have knowledge of UX design and bring research expertise.

Benefits

• #mehrbergzeit: With our Flexi principle you can make your working day more flexible through our hybrid working model.
• #mehrsport: Bring more sport into your life with our yoga, cycling or climbing meetups. Take advantage of our company bike leasing program and our Well‑Pass subsidy.
• #mehrvorteile: All Bergzeit employees benefit from discounts in the Bergzeit shop.
• #mehrkreativität: We offer a modern working environment within an agile organization.
• #mehrgenuss: We provide freshly cooked meals every day in our certified organic canteen.
• #mehrperspektiven: During onboarding you will be supported by a buddy and we also offer tailored training and development opportunities.
• #mehrhund: Your loyal four‑legged friend is also welcome here.
• #mehrerholung: In addition to the regular 30 days of annual leave, you can take up to four weeks of unpaid leave for an extended break — available every two years.
• #mehrworkation: You can work for up to four weeks per year from beautiful locations within the EU.
• #mehrvorsorge: We think ahead and offer a company pension scheme.
• #mehrgesundheit: To support mental health we offer free external counseling sessions for preventative care or personal emergencies.