You provide functional and disciplinary leadership for the five-person Customer Guidance team.
You are responsible for the strategic development of digital advisory quality across the customer journey.
You continuously optimize the customer journey and the onsite experience together with your team.
You manage our content cross-functionally and set quality standards.
You identify and evaluate new technologies, particularly in AI, automation, personalization and segmentation.
You consolidate relevant insights through active collaboration with internal stakeholders.
You drive continuous change processes within the team.
Requirements
You hold a degree in Marketing, E‑Commerce or a comparable qualification.
You have at least 3–5 years of professional experience in digital consulting, customer guidance, project management and leadership.
You have an agile leadership style and the drive to further develop your team.
You work in a structured, analytical, reliable and self‑directed manner.
You have a strong affinity for outdoor and mountain sports and the relevant product range.
You possess solid sales and advisory know‑how.
You have knowledge of UX design and bring research expertise.
You have excellent German language skills (written and spoken) and good English skills.
You are confident using MS Office.
You have knowledge of UX design and bring research expertise.
Benefits
#mehrbergzeit: With our Flexi principle you can make your working day more flexible through our hybrid working model.
#mehrsport: Bring more sport into your life with our yoga, cycling or climbing meetups. Take advantage of our company bike leasing program and our Well‑Pass subsidy.
#mehrvorteile: All Bergzeit employees benefit from discounts in the Bergzeit shop.
#mehrkreativität: We offer a modern working environment within an agile organization.
#mehrgenuss: We provide freshly cooked meals every day in our certified organic canteen.
#mehrperspektiven: During onboarding you will be supported by a buddy and we also offer tailored training and development opportunities.
#mehrhund: Your loyal four‑legged friend is also welcome here.
#mehrerholung: In addition to the regular 30 days of annual leave, you can take up to four weeks of unpaid leave for an extended break — available every two years.
#mehrworkation: You can work for up to four weeks per year from beautiful locations within the EU.
#mehrvorsorge: We think ahead and offer a company pension scheme.
#mehrgesundheit: To support mental health we offer free external counseling sessions for preventative care or personal emergencies.
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