Client Experience Designer improving client services through innovative digital solutions in banking. Overseeing benefits, collaborating cross-functionally within the organization.
Responsibilities
Zodpovídat za aktuální a moderní propozici služeb pro klienty segmentu Small Business
Řídit benefity pro klienty včetně jejich cenové politiky
Odpovídat za roadmapu inovací
Navrhovat nové a upravovat stávající digitální nástroje
Připravovat plán inovací
Requirements
Máte praxi na obdobné nebo manažerské pozici
SŠ + min. 5 let praxe / VŠ + min. 3 roky praxe
Umíte strategicky i analyticky přemýšlet a opírat se o data
Máte silné komunikační dovednosti
Rozumíte principům zákaznické zkušenosti a zákaznických cest
Dokážete propojit empatii ke klientovi s obchodními cíli
Máte zkušenost s produktovým vývojem nebo procesním řízením
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