Customer Service Apprentice at Specsavers spending 13 months building skills in a paid role. Welcoming customers and providing style advice in a supportive environment.
About the role
- Customer Service Specialist managing customer inquiries via phone and email. Collaborating with multiple teams to enhance service quality and resolve issues.
Responsibilities
- Confidently handle product and service inquiries by phone and email as part of your daily responsibilities
- Handle difficult customer issues with empathy and a solutions-oriented approach, using our state-of-the-art customer service software
- Work closely with the complaints/returns, logistics, IT and marketing teams to resolve customer issues satisfactorily
- Proactively contribute ideas and suggestions to improve our service quality
- Take on special tasks such as projects, quality assurance, or reporting
Requirements
- You have completed vocational training and ideally have experience in customer care — career changers are also welcome
- You have good knowledge of common MS Office applications and ERP/CRM systems — prior experience with Microsoft Navision and Freshdesk is an advantage
- Knowledge of skiing, especially alpine skiing and ski touring, is a must
- You have an affinity for e-commerce
- You are reliable, structured and meticulous
- Excellent German and English language skills complete your profile
Benefits
- Our flexi principle and hybrid working model allow you to shape a more flexible workday
- Join us for yoga, cycling or climbing meetups to bring more sport into your life
- Take advantage of our company bicycle (JobRad) leasing program or our subsidy for Wellpass
- All Bergzeit employees benefit from discounts in the Bergzeit shop
- We offer a modern workplace in an agile organization
- We provide freshly prepared daily meals in our certified organic canteen
- During onboarding you'll be supported by a buddy; we also offer individual training and development opportunities
- In addition to the regular annual leave of 30 days, you can take up to four weeks of unpaid leave for an extended break — available every two years
- You can work for up to four weeks per year from beautiful locations within the EU
- We think ahead and offer a company pension scheme
- To support mental health we offer free external counseling sessions for prevention or personal emergencies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Apprentice at Specsavers providing exceptional customer service while learning and gaining experience within the optics retail industry.
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