Hybrid Manager, Business Continuity and Disaster Recovery

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About the role

  • Manager directing business continuity and disaster recovery at CVS Health. Ensuring operational readiness and regulatory compliance with a focus on medical claims processing.

Responsibilities

  • Establish and maintain the Meritain-wide BCP framework, policies, and procedures.
  • Lead the development of governance structures, including roles, responsibilities, and escalation protocols.
  • Collaborate with executive leadership to ensure alignment with strategic goals and regulatory requirements.
  • Conduct and update Business Impact Analyses (BIAs) and Risk Assessments across departments.
  • Define and validate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
  • Identify critical dependencies, including IT systems, vendors, and personnel.
  • Develop and maintain continuity and recovery plans for all business units
  • Coordinate and lead regular tabletop exercises, simulations, and plan testing.
  • Document lessons learned and drive continuous improvement initiatives.
  • Develop and maintain crisis communication protocols and stakeholder engagement plans.
  • Serve as a key member of the crisis response team during incidents.
  • Ensure communication templates and channels are tested and ready for deployment.
  • Evaluate third-party vendors for continuity capabilities and contractual compliance.
  • Partner with IT to ensure infrastructure resilience, data backup, and disaster recovery readiness.
  • Design and deliver training programs to increase organizational awareness and preparedness.
  • Promote a culture of resilience through ongoing education and engagement.

Requirements

  • 5 years business continuity, disaster recovery experience, appropriate certifications are a plus.
  • Understanding IT systems and infrastructure
  • Experience in healthcare, insurance, or third-party administration (TPA) strongly preferred.
  • Strong project management and organizational skills.
  • Excellent communication and stakeholder engagement abilities.
  • Proficiency in BCP software and tools.
  • Knowledge of HIPAA, ERISA, and other relevant regulations.
  • Ability to calmly and professionally lead under pressure and manage multiple priorities.

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access and many other benefits depending on eligibility.

Job title

Manager, Business Continuity and Disaster Recovery

Job type

Experience level

Mid levelSenior

Salary

$54,300 - $145,860 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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