Hybrid Senior Product Manager – Collection Operations Strategy and Systems

at BECU

• Job title: Senior Product Manager – Collection Operations Strategy and Systems
• Job type: Full Time
• Experience level: Senior
• Salary: $152,300 - $186,100 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, United States

About the role

• Sr Product Manager leading change in collections strategy and operations at BECU. Collaborating on tech solutions to enhance member experience and operational efficiency.

Responsibilities

• Own Strategy and Roadmap: Define and execute the vision for collections systems and operations, ensuring alignment with business goals.
• Manage Collections Systems: Oversee administration of current platforms (including Fax).
• Lead Agency Partnerships: Manage relationships with external collection agencies, resolve challenges, and share best practices to improve recovery outcomes.
• Optimize Member Communications: Refine digital outreach strategies (SMS, email) and run test-and-control campaigns to improve engagement and results.
• Analyze and Improve: Conduct data analysis to identify trends, measure performance, and inform strategic decisions.
• Collaborate Across Teams: Work closely with Credit Risk, Compliance, Customer Service, Finance, and external vendors to deliver seamless solutions.
• Drive Continuous Improvement: Capture insights, monitor KPIs, and adjust strategies to enhance efficiency and member experience.

Requirements

• Bachelor’s degree or equivalent work experience in technology, business, or related discipline.
• Typically requires 7 years of product management, product development, or equivalent experience with platform technology within collections.
• Advanced degree preferred.
• Experience working in an agile environment.
• Previous experience overseeing all elements of the product development life cycle.
• Experience managing highly effective cross-functional teams.
• Experience managing and maintaining vendor relationships.
• Familiarity with collections systems (e.g., Fax, Temenos) and digital communication tools (SMS platforms like LiveVox or Genesys).
• Data analysis skills using SQL, SAS, or similar tools.
• Ability to proactively identify business and customer needs, overcome barriers, and formulate solutions.
• Previous experience understanding and determining product strategies based on the voice of the customer.
• Exceptional writing, editing, and presentation skills.

Benefits

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match