About the role

  • Key Account Manager driving strategic expansion within large brokerage customers at PLS Logistics. Focus on multi-location growth and strengthening executive-level relationships while increasing revenue.

Responsibilities

  • Identify expansion opportunities across divisions, plants, and business units within assigned accounts.
  • Develop relationships with multiple decision-makers beyond the primary operational contact.
  • Increase overall wallet share and service penetration within each assigned company.
  • Present full PLS capabilities (“PLS Casino”) including all modes and value-added services.
  • Support onboarding of new locations and divisions.
  • Conduct in-person customer meetings on a cadence aligned with account opportunity.
  • Lead Quarterly Business Reviews (QBRs) and executive-level touchpoints.
  • Act as escalation point for both the customer and Account Executive.
  • Collaborate with Account Executives to ensure growth initiatives do not disrupt day-to day operations.
  • Monitor account performance metrics and identify areas for strategic improvement.
  • Develop and execute strategic account growth plans for assigned customers.
  • Increase brand awareness and corporate alignment across the customer organization.
  • Ensure profit objectives for assigned accounts are satisfied.
  • Work cross-functionally with Operations, Capacity, and sales groups to support account expansion.

Requirements

  • 3+ years of experience in 3PL brokerage or account management
  • Knowledge of the transportation and logistics industry
  • Strong relationship-building and executive communication skills
  • Demonstrated success expanding revenue within existing customers
  • Strategic planning and organizational skills
  • Experience working with multi-location or decentralized organizations
  • Strong collaboration skills working alongside Account Executives and cross-functional teams
  • Bachelor’s degree or equivalent experience

Benefits

  • Ability to travel for in-person customer meetings
  • Health insurance
  • Retirement plans

Job title

Key Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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