Product Director managing the lifecycle of global money movement infrastructure at a fintech company. Leading a high - performing team to drive strategy and innovate in payments for international markets.
About the role
- Associate Director ensuring high-quality course experience for Braven's students. Managing graders and collaborating with educational partners in a hybrid environment.
Responsibilities
- Supervise and support a pool of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback cycles.
- Collaborate with Program Facilitators and Manager, Academic Success, to implement volunteer support and accountability structures, including coaching for underperforming LCs.
- Co-design and lead grader training cycles and communities of practice (regular peer learning groups) to ensure grading consistency and alignment with Higher Education Partnerships standards.
- Provide escalation support and intervention for Graders struggling to meet expectations and coordinate closely with others to ensure high-support LCs get what they need to influence student outcomes in the course.
- Ensure rubric adherence and grading turnaround times are met across all sites and sections.
- Implement periodic audits of feedback quality and ensure clarity and alignment to learning objectives.
- Manage grading performance dashboards and share trends and insights with the Central Delivery Accelerator (CDA) leadership team.
- Support struggling students through a tiered academic intervention framework, including direct student engagement, communications, and supports, tracking, working with higher education partner intervention systems, and contacts
- Partner with the Manager, Academic Success, and Centralized Delivery of the Accelerator teammates to maintain a high-quality, joyful volunteer experience through consistent communication, resources, and recognition.
- Track volunteer engagement, issues, and performance in systems like Salesforce, escalating to appropriate teammates when interventions are needed.
- Lead targeted coaching sessions for struggling LCs and contribute to onboarding and training.
- Partner with cross-functional CDA teammates to build and refine scalable systems that support grader and volunteer success.
- Share insights from grading and LC data to inform product, training, and course design improvements.
- Document and socialize best practices by actively participating in Braven’s knowledge-sharing ecosystem.
Requirements
- Bachelor's Degree
- Proven ability to analyze academic data to identify trends and proactively address student learning needs through direct intervention or by delegating tasks.
- At least 3 years of work experience in a related field
- Experience managing and supporting part-time staff or volunteers, including the ability to delegate effectively and provide clear, constructive feedback.
- Strong interpersonal and coaching skills, with the ability to support and mentor volunteers and facilitators, including those with significantly more experience or seniority.
- Exceptional customer service skills, with the ability to communicate clearly, patiently, and professionally with students, staff, and volunteers.
- Excellent organizational and analytical skills with the ability to create, operationalize, and manage project plans, meeting milestones and deadlines, and a focus on using data and metrics to drive decisions and measure performance
- Excellent relationship builder with the ability to find common ground, build consensus, and strengthen collaboration among diverse stakeholders. You exemplify a customer service mindset.
- Comfort with a high level of ambiguity and the ability and desire to work in an ambiguous environment
- Comfort using collaboration and data tools like Google Suite, Salesforce, Slack, and Jira (or similar systems)
- Demonstrated commitment to building strong and welcoming cultures that help to develop others.
- Exemplification of Braven’s core values
- Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population
Benefits
- Unlimited vacation time in addition to org-wide holidays and three team-wide, week-long shutdowns in Spring, Summer, and Winter (this is a minimum of 24 days per year)
- Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health.
- Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
- Coverage of 85% of the health insurance premium for employee and dependents
- A one-month paid sabbatical after 4 years on staff
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