Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.
About the role
- Customer Success Team Member engaging with customers in archery sport through outstanding support and communication. Building lasting relationships and ensuring customer satisfaction across multiple channels.
Responsibilities
- First point of contact for customers by phone, email, WhatsApp, or in-store
- Preparing quotes for retailers and end customers
- Managing returns processes
- Proactively contacting retailers and supporting cold outreach (cold calling)
- Providing solution-oriented product advice
Requirements
- Experience in customer service, sales, or account management
- Self-motivated, well-organized, and enjoy direct customer contact
- Ability to communicate proactively and with a solution focus
- Proficient with email, CRM tools, and ERP systems
- Communicative and quick-thinking personality
- Openness to personal contact both by phone and through digital channels
Benefits
- Monthly voucher for premium products and exclusive discounts
- Trust-based working hours and flexibility
- Permanent employment contract and up to 30 days of annual leave
- Monthly coaching sessions with your team lead
- Regular team and company events
- Access to a global network
- Flat hierarchies and efficient communication
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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