Customer Success Student managing user support and technical issues for TheNextWe's coaching app. Collaboration with developers and contributing to product improvements through user feedback.
About the role
- Senior Customer Success orchestrating client relationships to strengthen business at Beamy. Leading the customer journey and ensuring client satisfaction for successful project outcomes.
Responsibilities
- Ensure ROI: Work closely with key accounts to define clear business objectives, timelines, priorities, and success metrics. Build strong relationships to guide clients toward their goals.
- Serve as a trusted advisor on SaaS governance: Organize and lead a customer community by sharing success stories, collecting feedback, and fostering peer engagement. Use customer insights to shape our success strategy.
- Act as the primary partner contact: Secure strong sponsorship across diverse stakeholders, including CTOs, Architects, Legal, Security, Digital Workplace, SAM, and others. Align these groups to establish Beamy’s strategic positioning within their ecosystems.
- Coordinate the customer journey at Beamy: Take ownership of the success of customer projects and set the pace by delegating and coordinating actions across teams.
- Drive contract renewals and upsells.
Requirements
- Minimum of 8 years’ experience in B2B, preferably managing large/enterprise accounts, with a track record of ensuring customer satisfaction and business sustainability.
- Experience working with large organizations, addressing the organizational and process challenges where the Beamy platform is applied. Able to adopt a consultative approach to understand client challenges and recommend solutions or the steps required to adapt.
- Proven ability to develop and implement renewal and upsell strategies.
- Fluent in French and proficient in business-level English.
Benefits
- Compensation: €90,000 to €110,000 total package, plus stock options
- Hybrid work: 3 days per week in the office — Paris 9th arrondissement
- Transparent culture: Open-book approach to salaries and company financials, clear career progression paths, high levels of ownership, and minimal micromanagement.
- Impactful role: Play a central role in Beamy’s rapid growth and international expansion.
- Top-tier benefits: Premium health insurance and meal vouchers (Alan & Swile), plus 5 weeks of vacation and additional RTT (compensatory time off).
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