Customer Success Manager at Workday ensuring maximum value from Adaptive Planning solutions. Building strong relationships, managing customer accounts and facilitating adoption and renewals.
About the role
- Senior Customer Success orchestrating client relationships to strengthen business at Beamy. Leading the customer journey and ensuring client satisfaction for successful project outcomes.
Responsibilities
- Ensure ROI: Work closely with key accounts to define clear business objectives, timelines, priorities, and success metrics. Build strong relationships to guide clients toward their goals.
- Serve as a trusted advisor on SaaS governance: Organize and lead a customer community by sharing success stories, collecting feedback, and fostering peer engagement. Use customer insights to shape our success strategy.
- Act as the primary partner contact: Secure strong sponsorship across diverse stakeholders, including CTOs, Architects, Legal, Security, Digital Workplace, SAM, and others. Align these groups to establish Beamy’s strategic positioning within their ecosystems.
- Coordinate the customer journey at Beamy: Take ownership of the success of customer projects and set the pace by delegating and coordinating actions across teams.
- Drive contract renewals and upsells.
Requirements
- Minimum of 8 years’ experience in B2B, preferably managing large/enterprise accounts, with a track record of ensuring customer satisfaction and business sustainability.
- Experience working with large organizations, addressing the organizational and process challenges where the Beamy platform is applied. Able to adopt a consultative approach to understand client challenges and recommend solutions or the steps required to adapt.
- Proven ability to develop and implement renewal and upsell strategies.
- Fluent in French and proficient in business-level English.
Benefits
- Compensation: €90,000 to €110,000 total package, plus stock options
- Hybrid work: 3 days per week in the office — Paris 9th arrondissement
- Transparent culture: Open-book approach to salaries and company financials, clear career progression paths, high levels of ownership, and minimal micromanagement.
- Impactful role: Play a central role in Beamy’s rapid growth and international expansion.
- Top-tier benefits: Premium health insurance and meal vouchers (Alan & Swile), plus 5 weeks of vacation and additional RTT (compensatory time off).
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Analista de Customer Success focusing on onboarding processes for new digital clients at Smartspace. Ensuring structured implementation and enhancing customer journey satisfaction.
Membership CRM Lead overseeing member communications at Future. Responsible for managing marketing activity and building customer journeys at Future.
Customer Success Manager ensuring client retention and revenue growth for Bestbarbers. Managing onboarding, follow - ups, and upsell opportunities in a hybrid work environment.
Customer Success Manager at Mediform GmbH assisting healthcare practices in using AI solutions. Engaging in onboarding and continuous support to enhance patient communication.
Customer Success Manager ensuring customer value at Silverfin, a leading cloud software solution provider. Building customer relationships and driving adoption in a dynamic environment.
Customer Success Manager in LegalTech helping clients adopt LEAP software. Providing onboarding, support, and tailored training for legal professionals in a hybrid role.
Lead CRM program management across Americas/EMEA regions while optimizing customer engagement using Braze. Collaborate globally to enhance CRM capabilities and drive strategic initiatives.
Customer Success Manager engaging enterprise clients, building relationships, and ensuring successful onboarding with XR products. Driving client engagement and acting as their advocate within the company.
Customer Success Manager helping clients achieve measurable outcomes leveraging Shook’s AI - powered creative intelligence and short - video production. Collaborating with performance marketing teams across Europe.