Assistant CRM & Acquisition at UTMB Group, leading CRM initiatives and email campaigns for trail running events. Joining a dynamic team focused on sports marketing and customer engagement.
About the role
- Head of Customer Success leading a team in SaaS to drive customer satisfaction and growth. Implementing strategies while ensuring alignment with business objectives in a hybrid role.
Responsibilities
- Lead and mentor a team of Customer Success Managers
- Develop and implement customer success strategies
- Serve as a key point of escalation for complex customer issues
- Collaborate with sales, product, and marketing teams
- Drive the adoption of AI tools and technologies
- Oversee account planning and management processes
- Monitor and analyze customer success metrics
Requirements
- Proven experience in a customer success leadership role within a SaaS organization
- Experience in change management
- Strong understanding of SaaS business models and customer lifecycle management
- Proficient in using AI tools and technologies
- Exceptional leadership and team management skills
- Strong commercial acumen
- Excellent communication and interpersonal skills
- Assertive and inclusive leadership style
Benefits
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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