Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
About the role
- Product Technical Support Associate Specialist at BD providing expertise and guidance in advanced patient monitoring solutions. Diagnose and resolve product issues while guiding healthcare professionals in critical care environments.
Responsibilities
- Diagnose and resolve product issues using clinical and technical expertise
- Guide healthcare professionals through system setup and integration
- Provide accurate product information to internal and external customers
- Document service requests and maintain records in enterprise systems
- Coordinate repair activities and manage local service providers
- Communicate service charges and assist with order processing
- Collaborate with internal teams to ensure timely issue resolution
Requirements
- Strong understanding of clinical environments in critical care settings
- Proficiency in Microsoft Office Suite and electronic medical systems
- Skilled in problem-solving and analysis
- Ability to build effective relationships and work collaboratively in a team
- Bachelor’s degree preferred, with 3+ years of medical and technical experience
- Fluency in English, Polish and German (read, write, speak)
Benefits
- Health insurance
- Competitive package of compensation and benefits programs
- Opportunities for professional development
- Rewards and recognition that promote a performance-based culture
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