Product Technical Support Associate Specialist at BD providing expertise and guidance in advanced patient monitoring solutions. Diagnose and resolve product issues while guiding healthcare professionals in critical care environments.
Responsibilities
Diagnose and resolve product issues using clinical and technical expertise
Guide healthcare professionals through system setup and integration
Provide accurate product information to internal and external customers
Document service requests and maintain records in enterprise systems
Coordinate repair activities and manage local service providers
Communicate service charges and assist with order processing
Collaborate with internal teams to ensure timely issue resolution
Requirements
Strong understanding of clinical environments in critical care settings
Proficiency in Microsoft Office Suite and electronic medical systems
Skilled in problem-solving and analysis
Ability to build effective relationships and work collaboratively in a team
Bachelor’s degree preferred, with 3+ years of medical and technical experience
Fluency in English, Polish and German (read, write, speak)
Benefits
Health insurance
Competitive package of compensation and benefits programs
Opportunities for professional development
Rewards and recognition that promote a performance-based culture
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