Quality Training Coordinator in pharmaceutical sector focusing on training compliance and continuous improvement. Partnering with QA leaders to manage training assignments and maintain records while supporting onboarding initiatives.
About the role
- Training and Quality Specialist responsible for mentoring and developing talent at BCM One. Overseeing quality control and creating training programs in a hybrid role.
Responsibilities
- Providing first-hand quality control oversight including call monitoring, reviewing systems, and creating quality measures to evaluate team effectiveness.
- Creating and implementing training programs for employees to increase the effectiveness of operations, sales, and customer support.
- Developing key performance indicators (KPIs) and maintaining quality scores.
- Creating storyboards, lesson plans, presentations, and other graphics.
- Creating documentation such as playbooks, manuals, How-To's, etc.
- Developing and delivering curriculums based on the needs of the organization.
- Conducting back-end calls and creating quality reports with identified areas for improvement.
Requirements
- At least 3 years of experience in Training and QA
- A Bachelor's degree or an equivalent experience of 6 years is accepted
- Must have experience in Adult Learning frameworks
- Preferably Six Sigma Certified; Yellow or Green Belt
- Must have experience in Root Cause Analysis
- Excellent Professional English communication skills along with strong presentation skills
- A strong sense of organization, priority setting, and attention to detail
- Proficient with MS Office – Outlook, PP, Teams, Excel; SharePoint
- Strong experience with Canva; Camtasia; Adobe Creative Suite
- Must be passionate about continuous learning and problem-solving.
- Track record of achieving outcomes and meeting KPIs
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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