Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
About the role
- Customer Service Representative connecting clients and cleaning agents in Lisbon. Shaping customer experience and ensuring effective communication in a fast-growing team.
Responsibilities
- You guide clients through their onboarding, make sure everything is set up for success and answer questions with empathy and clarity.
- You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.
- When challenges arise, from scheduling issues to accessibility problems, you jump in, find solutions and keep things moving.
- You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.
- You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.
- As one of the first team members in Lisbon, you help shape our processes, culture and customer experience in Portugal.
Requirements
- 1+ year of experience in customer service, coordination or operations
- A proactive, hands-on mindset, you enjoy taking responsibility and finding solutions
- Strong communication and relationship-building skills
- A friendly, calm presence on the phone
- Native-level French and fluent English (C1)
Benefits
- Competitive base salary with bonus structure
- Healthcare coverage
- Lunch allowance
- Transportation allowance
- A meaningful job where your work has real social impact
- The chance to join our Lisbon team at an early stage with lots of room for development
- A supportive, diverse and international environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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