Process Engineer responsible for operational improvements across Wealth Investor Services at Fidelity. Collaborating with teams to enhance client and associate experiences in a financial services environment.
Responsibilities
Responsible for owning the successful delivery of operational and service improvements
Work directly with team leaders and associates to find opportunity areas
Analyze for root cause and define desired outcomes
Implement changes and measure results
Partner with technical teams to identify, prioritize, and deliver critical technical enablers
Requirements
Experience across multiple operational or service units
Strong understanding of operational processes and problems
Demonstrated passion for improving associate and client experience
Experience in identifying process issues and driving improvements
Experience in analyzing data to find opportunities
Familiarity with operational improvement frameworks like Lean or Six Sigma
Experience in driving process improvements in an operations environment
Ability to work effectively across multiple teams and organizations
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