Project Operations & Data Assistant supporting operational, compliance, and data - analysis activities at Sandalwood. Engaging with customers and contributing to community involvement initiatives.
About the role
- Operations Manager at Bank of America enhancing efficiency and workflow in contact center operations. Leading a team and implementing procedures for operational excellence.
Responsibilities
- Develops and implements new processes/procedures for the Controls, Monitoring & Mitigation Teams
- Reviews and recommends new methods and procedures to make daily operations more efficient
- Manages performance for their entire team, including Associate development, and talent planning
- Responsible for expense management, projects, reporting and forecasting
- Leads and directs the work of others and ensures staffing levels and capacity meet production requirements
Requirements
- 5+ years of Contact Center experience
- 1+ years Team Manager experience leading direct reports
- Excellent oral and written communication skills
- Translation and communication of complex process details into simple terms
- Strong organizational skills, time management, and attention to detail
- Ability to influence business decisions related to new initiatives
Benefits
- industry-leading benefits
- access to paid time off
- resources and support to our employees
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