Associate Director managing Hospital Key Accounts in Neuroscience for Bristol Myers Squibb. Focusing on stakeholder engagement, account strategies, and optimizing COBENFY adoption.
About the role
- Key Account Manager handling key accounts in EMEA for a global technology distributor. Aiming to drive customer satisfaction, loyalty, and revenue growth through strategic account management and collaboration.
Responsibilities
- Serve as the primary point of contact for assigned key accounts, acting as the customer interface to the company’s resources.
- Build and maintain strong, long-term relationships with key customers to drive customer satisfaction, loyalty, and share of wallet.
- Develop and execute strategic account plans aligned with customer business goals and company revenue and profit objectives.
- Identify, analyze, and develop new business opportunities within existing accounts to expand revenue and profitability.
- Drive sales growth by understanding customer needs and delivering appropriate business value propositions and solutions.
- Conduct regular customer reviews and joint planning sessions to align on objectives, performance, and future growth strategies.
- Perform detailed customer and market analysis to identify trends, risks, and opportunities for improvement and expansion.
- Manage and forecast account pipeline, sales results, and revenue growth against established targets.
- Collaborate with internal cross-functional teams (sales, operations, finance, and customer support) to ensure effective execution and customer success.
- Work with partners and suppliers to align solutions that maximize customer value, profitable growth, and market penetration.
- Monitor account profitability by minimizing margin erosion and maximizing gross profit.
- Support customer engagement, contract negotiations, and long-term investment strategies that strengthen strategic partnerships.
- Lead and finalise price & contract negotiations.
- Ensure accurate reporting, forecasting, and documentation related to account performance and business development activities.
- Perform other related duties as assigned.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Sales, Finance, or a related field required
- Master’s degree (MBA or equivalent) preferred
- Minimum of 5–8 years of progressive experience in sales, account management, or outside sales, preferably in a B2B Embedded environment
- Proven experience managing key or strategic customer accounts with demonstrated success in driving revenue growth and profitability
- Experience developing and executing strategic account plans and long-term customer partnerships
- Strong background in customer needs analysis, solution-based selling, and contract negotiation
- Experience working cross-functionally with internal teams and external partners to deliver customer solutions
- Demonstrated ability to manage sales pipelines, forecasts, and performance metrics
- Industry-specific experience (as applicable) considered a strong advantage
- Results-driven with strong business and financial acumen
- Fluent German & English
- Experience with Automotive customers would be an advantage
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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